We just returned from celebrating an anniversary trip at this property. While we did enjoy our stay I do believe it was overpriced for the accommodations. Upon arrival our hot tub was dirty (visible dirt ring) and had a good amount of sand settled on the bottom. They do not keep it covered during or between stays. The room is weathered and in need of a refresh, we're talking sagging drop ceiling in the bathroom, broken toilet seat, and leaking shower. And this is in the penthouse suite! We did the all inclusive, while the buffet was really good there are some weird stipulations around all inclusive. Not all restaurants are included, room service is not included and there are some downtimes where you will not be able to get food onsite without paying. There are plenty of restaurants in walking distance though (highly recommend Burger Club). The spa is really nice (sauna, ice bath, indoor pool) although there was no availability for a couples massage trying to reserve a day in advance. May want to plan that ahead of arrival. Also the property has an app but it isn't super useful because every request you make still has to manually approved by a person, no automated booking confirmations. Also very slow staff response to chat. Would maybe stay again but would not pay for all the extra bells and whistles. Also we got a rental car. This place has no designated parking. Street parking is available but is a nightmare you really won't want to leave you're spot if you can get one!

Check- in and out takes forever. Not enough sunbeds for the guests. Room (called suite) was just a ordinary room.

Happy 2 relax days with super friendly staff. Nice gym is also a big plus !!

Fantastic location … walkable to square and also to main centre but far enough that it was peaceful in the evening (only 5 or 6 euro in a taxi up from the centre in the evening) Staff members are wonderful - friendly & helpful but not overbearing. Marc - part of the entertainment team who hosted the tapas tasting - was particularly fabulous. Activities on every day by the pool bar if you want to - not forced or hectic - cocktail making; meditation; bracelet making; hand massage; tapas tasting; quiz etc First time to Majorca and will definitely return and most likely to this hotel

Clean room, excellent customer service and great location. Definitely I’ll be back!

I didn’t like how you had to pay extra to use the swimming pool and the other facilities the room was overpriced as it was

Amazing views, wonderful staff, food is sublime. Highly recommended, looking forward to booking a return trip.

As always the staff are brilliant! The only disappointing aspect was the vegetarian options. The few items they did have, were marked incorrectly. Went to the Teppanyaki restaurant, very disappointed. Prior to arrival explained 1 x vegetarian 1 x pescatarian. The chef was adamant that meant we ate anything except red meat! Not acceptable, for a hotel of this rating…

This was one of the most beautiful locations for a hotel with a lovely area around the pool lots of open space the staff are amazing here. Nothing was too much trouble. Very happy to serve you always smiling. We couldn’t have asked something better. Certainly a very relaxing place to go.

My sister and I stayed for a mini break and the hotel was perfect in many ways. Location excellent, quiet, but a nice stroll into the centre along the waters edge in about 15 minutes. The food was excellent, so much choice and the restaurant was really lovely, nice interiors and gorgeous view of the bay. Our room was nice, apart from the drain smell, but you soon learn to keep a towel over the shower drain. (The cleaner showed us this!) We stayed in a suite which was lovely as we had a lot of space and big loungers on the terrace but the only drawback about these rooms was they were level 1 and right above the bar, so the music was really loud at night. But it wouldn’t put me off coming back. We really enjoyed it.

This is a great hotel. Quality was fantastic as were the staff, Check in manager Philip Theking was superb.

Absolutely stunning! We were lucky enough to book the corner room and it was spectacular. The views are incredible and the staff impeccable. There was little need to leave the hotel but we did venture to the marina which is a 45 min walk but great for boat hire. The breakfast was very good and the lady making omelettes is adorable and we wanted to take her with us when we left. Try the cocktail making esp if you like backstreet boys lol. My only warning when booking through hotels.com is to make sure you do get prestige access if you think that’s what you’re getting. A huge thank you to Tom and Carmen. We will be back

Upgraded to star prestige-well worth it! Room 2611 had a great location & a lovely sunny balcony. Staff were friendly & efficient. Food was excellent. Very varied buffet. Our vegan friend was well catered for & loved the available selection. Would highly recommend & will definitely be back.

Pool

Staff was very nice and views are wonderful. Everything else is mediocre

Staff as incredible, so friendly and accommodating, they are really the star of the show at this resort. The hotel itself is very clean, and the views are stunning. Couple things to note though - if you do not book a prestige room you do not have access to half of the outdoor area including the nicest pools. The restaurant is buffet style and it is delicious. 45 euro per person per night, not included by default with you room. I guess the photos online make it a bit deceiving because you expect to be able to use all amenities when booking at a resort, its not until you are checking in that they tell you that some things are off limits unless you upgrade.

The property had amazing views and great food selection and service. we did the all inclusive which was great. The tv wouldn’t stream the entire time after multiple maintenance visits. no chrome cast of apps like netflix, Prime… already on the tv. The rooms are clean but very dated. The bed barely fits in the master bedroom. They never answered the phone when we call the front desk the entire stay. lastly when we checked in the had us sit down at the remote desk they pushed penthouse upgrade. If the views and meals and staff weren’t so good I’d choose another place closer to Palma and on the beach

Absolutely lovely hotel. Great service and amazing food.

The staff was outstanding and went above and beyond for us on more than one occasion. The pool and building were very clean and well kept and the food at the restaurant was some of the best I had- outstanding selections and wait staff courteous, helpful, and knowledgable. Not to mention beautiful views and Walkable to town and beach. Would absolutely Stay here again.

We chose this hotel for our honeymoon, so we had high expectations. The reception was friendly upon arrival, and the overall facilities were decent. The room was spacious, though slightly dated, and the terrace offered a nice view — though privacy was limited as neighboring rooms were clearly visible. Soundproofing was also not ideal. I also noticed several dark spots on one of the mirrors. What disappointed me the most was the service. After the first cleaning, we returned to find a used towel left in the bathtub — and this was not an isolated incident. There was always something slightly unfinished about the housekeeping. On the first day, some amenities were already nearly empty, including the hair conditioner, even though we hadn’t used them. I expected them to be refilled after housekeeping, but they weren’t. When I called the front desk, I was told that I would have to wait until the next morning. Even after asking again the following day, amenities remained unfilled until we checked out. At some point, I simply gave up on asking. The room key frequently malfunctioned, requiring several trips to the front desk, and the room only had two very small trash bins, which felt quite inconvenient. As it was our honeymoon, we had hoped for at least a touch of thoughtful service — not necessarily anything special, but at least the basics done right. Unfortunately, even those weren't properly taken care of. Considering the amount we paid, the service didn't meet our expectation.