Great staff! Cleanliness was ok. The bathrooms definitely need work. One of the biggest issues was that the thermostat can’t be set to less than 25C and it was warm in the room. Breakfast was good.

fine

It was a shame that they have a yoghurt machine, as natural Bulgarian yoghurt is the best in the world. The yoghurt from the machine was very disappointing.

This hotel was clean and near the airport. I do recommend ordering your airport shuttle ahead of time using the hotel’s website. The staff was friendly and very welcoming. The breakfast was very good with variety of choices and a buffet style. The view of the room showed the mountains and my kids loved watching the beautiful sunset. The room was clean and orderly. The location is safe, but industrial so not much to see around.

Great location,, quiet, clean

The towels need replacing - they were old, frayed and with holes. Please check your minibar upon arrival. I was charged a deposit for the minibar, which I only later noticed was completely empty. Luckily, one of the receptionists kindly refunded the money the same day.

Good hotel

Very big spacious rooms, very clean! Front desktop was superb on every shift! If they don’t have a shuttle back to the airport, they will pay for a taxi for you! I would definitely come back to this hotel, especially due to proximity to the airport and how nice the rooms were!

Spacious room. Nice breakfast

Great place to stay.

The price was great, and it was close to the metro and the airport. We were able to travel to the city center relatively easily and had a short drive to the airport after we checked out. The staff was friendly and helpful.

We always use this hotel, not only for its convenience for the airport, ( it is only 5 stops on the meteo from the airport), but because of the friendliness and professionalism of the staff, who simply can't do enough for you. This time, we also used their long term parking facilities, which were very competitive, compared to the regular off-site airport carparks .

Clean, spacious, comfortable and convenient.

If there are no windows to open, please insert air from outside, you know, like the big ones do. I hope they are not saving from electric bill, not having the air insertion and filtering, I couldn't breath in the room, I couldn't fall asleep, then I felt more tired after "sleeping", what is wrong with them, even the bathroom had mold due to stale air

A warm welcome, despite arriving at just before midnight.

The lobby was freezing. There is no hotel bar - you have to go and request drinks from the restaurant. And the bedroom walls were very thin, meaning we could hear conversation and laughter from the neighbouring room. And the free airport transfer is TO the hotel, not to the airport.

Pleasant stay, comfortable bed.

Perfectly located close to Sofia Airport and easy access to Metro. Modern and comfortable rooms with views of Vitosha.

On communication before arrival they told me that i will be picked up by the Best Western Premium shuttle van. But

We were in room 110 and the room was quite expensive . Outside the room was a large amount of ventilation equipment that was going off and on all night. My wife is a light sleeper and could not sleep. Told staff in morning on checkout and was not to bothered. Really was poor experience and no sleep left is with a very uncomfortable trip home . Major problem,, but the facilities and dining facilitate excellent, but because of the no sleep and the staff not caring will not be returning