Overall Ratings & Reviews Eurostars i-Hotel

Maria was the best at the front desk she help me with late check-out because of my appointment was hectec and with all my luggage and very kind of making a copy of my docs thank you so much and highly recommend this hotel

Great Hotel. The staff was so professional and polite.

Nice and convenient bussiness hotel. Big room. Friendly staff

Very amazing

Nice and spacious. Really good staff.

The property is ok but needs renovation outside and the carpets inside. Irene and Inez on the front desk were very friendly but my bad review is for the hotel. I had a reservation and my flight was cancelled I contacted them to explain my situation from the beginning and proved them my flight was really cancelled. I had to make a new reservation and in the end I stayed 2 days and the hotel charged me double each day and I was completely ignored abut doing a return or part of the return. I try many times to explain them and the answer was always no and nothing to do. I won’t recommend this place to anyone who is traveling because if you have any kind of issue and can’t make it on time you will be charged with no refunds.

Good value

Good

Close walk to the public transportation & some restaurants nearby.

It came with spiders in bedding

Big and comfortable room

The hotel is located in a business park and was very close to where we had to work. Staff is friendly, rooms are comfortable but outside the building looks run down. Flaking paint etc. but inside is ok. Breakfast was excellent. Is not far from the airport and a 15 euros taxi to Playa España. Or there is an underground station 5 minutes away to go into Madrid center

The third bed was much harder than the others but the staff was very nice!

Location is not good for the travelers to Madrid. Too far from the city.

Friendly staff and clean hotel

Clean and functional room. Excellent staff. Nice local cafe.

The staff were very friendly and helpful. The rooms were clean and tidy. Breakfast was ok, nothing special though. Rooms don't have air conditioning, so the only way to keep cool at night is to open the window, which lets in mosquitoes. I would stay there again, but would bring insect repellent.

Fantastic hotel - very unusual building (in a good way). Clean, tidy and handy for driving to/from. Only minor issue was room was a little cold.

Comfortable Hotel but it needs a lot of maintainance and also could improve its cleanliness

Nice hotel, could use a little more maintainance