The hotel advertises airport shuttle, but they don’t have it. They offer a room service menu from 11 pm to 6 am, but they won’t have anything available if you try to order something. The front desk staff is rude. The air conditioner was not working, I couldn’t sleep because of the hot temperature in the room. Not staying here ever again.

The room, hallways and lobby were all very clean. The restaurant was good. The pool and pool area were nice and inviting. The only down fall in our room was that we couldn't turn on just the bathroom light. We had to turn on all the lights in order to turn the bathroom light on.

Air conditioning was not working properly, I did reported the problem, I was told it was fixed, but the room was still hot, very lo water pressure in the shower as well.

It’s ok for one night

Airport shuttle broken. No compensation for failure to provide advertised amenity. We booked here for shuttle service. One elevator out of service.

We need face towels..

Varias veces me he hospedado en este hotel y me ha gustado muchísimo. En las mañanas tienen un bufet de desayunos muy bueno. En una ocasión no encontramos disponibilidad en este hotel y fue necesario recurrir a otra opción, pero me di cuenta que Fiesta Inn Otay sigue siendo la mejor de las opciones.

My double room didn't have a refrigerator very disappointed. Also not enough clean towels and no trash bin available inside the room.

Noise in my room was impossible to sleep hearing the extractors or whatever it was on the roof

Breakfast should be included with room, or at least provide good-free coffee. The room safe was broken or non-operational

Transportation to airport was not available and Included breakfast wasn’t really included

Best hotel im bcs excellent

Clean and comfortable

This location was nice. The room was clean and straight forward. There was no fridge in the room but other than that it was great. The staff was polite and you couldn’t really hear outside noise. Location is close to a nice plaza that has food, shopping and a movie theater. We took our girls to the pool which was nice and clean but there was a private rental happening so it was a little awkward going to the pool while people are having a party in the same space. Other than that, overall the stay was great and I would recommend it.

I liked the location of this hotel, it was walking distance from shops and restaurants. Although my family and I did eat at the hotel. Their breakfast was amazing, with a veriaty of choices and staff was friendly and service was outstanding.

I love this place everyone is friendly and it’s clean

Great location near the border and next to a mall with ample food options highly recommend this place if you aren’t going to zona Rio or downtown Tijuana

Todo, gracias!

Everyone super nice

Always a good option to stay in this hotel. It’s centrally located and very clean