We didn’t not have ac. Power went out due to rain and we saw cockroaches. The staff were very helpful though. They also helped get our bags to the cab which was farther away due to protests.

If you’re on a budget, this hotel is a good option. The rooms are small, the beds are a bit hard, and there’s no A/C — only a ceiling fan above the bed. However, the Zócalo is just steps away from the hotel, which makes the location very convenient. This would be more of a backup hotel option for me.

El señor Valentín en registracion lo mejor de lo mejor muy amable gracias a él regrese y me hospede nueva mente excelente ser humano y súper atento merece un aumento

There was a little bit of hair on the sink and there was trash in the bathroom can. Also there is no air conditioning but the room served its purpose. It’s very close to the Zocalo which is amazing. The location could not be anymore perfect. The staff was super kind and helpful as well. I would stay there again.

Beware no elevators, i got stuck carrying a heavy luggage up two sets of stairs. It was harsh! Cuidado no ay elevadores. Tendrás que subir tus maletas por escaleras.

The room was small but clean over all. Not the best water pressure but got the job done. Staff was super friendly and the shuttle service was amazing. I had to be at the airport at 6am and they were there at 5:20am!

The stuff and service was good. My only issue was that when I arrived I found a dead cockroach on the shower and the beds were uncomfortable and also we couldn’t figure out how to turn on the television.

Pro: Welcoming staff and they are very helpful including housekeepers. The building is very clean and so are the rooms. Cons: Due to water shortage they do not wash bedding linen every day. That’s something to keep in mind. Not sure about the bathroom towels. Overall I felt safe and satisfied staying here.

What stood out was the attitude of and assistance offered by Carolina and Anna. We needed a lot of help and they were ALWAYS there to look after us. Kudos to them.

Well the room didnt provide toilet paper , and when i ask the front desk they told me they didnt have none , so i went to the store n bought my own , not ok !

Made a reservation 10/30/25 with credit card thru Expedia with a discount but once I got to the Hotel Gala Oaxaca was told that I needed to pay cash only & it was $600 pesos more than what it was thru the app. Didn’t argue and paid for it but once I left the Hotel I got charge on my credit card even though I pay cash. I like the location close to the centro and room was ok.

Poor light, very small bathroom, hard bed, not elevator hard to transport the luggage to the rooms and not people around to help.

Felt very creepy. Lamp in room but no where to plug it in. The good thing was hot water, the bad is, it was scalding. Great location and staff

Lo unico me gustaria que agregaran fuera conecion para carga computadoras' celulares etc....no tienen un estacion en los cuartos

Clean and quiet!!

Very well located on a corner just across from the main square. We came for the Radish Festival and subsequent Christmas activities and were always just steps away from the festivities. The hotel is noisy as many have reported but this is because it is historic tile and plaster walls. The rooms are very small, but comfortable for sleeping. We do not travel to stay in our rooms anyway, so we were fine and the price was attractive. The staff were incredibly friendly and helpful as our Spanish was not so good.

Room phone not working, TV without cable connection, fly snatched on wall, door latch broken, drape broken and could not close so no privacy, and more. The pro was that it was feet from Zocalo. I

The Zocalo dining area was very walkable and safe.

Honestly, it was a bad decision to stay in this hotel. There is nothing dood I can say about this hotel, my wife and I had to leave the hotel before the day check out. Bad smell in the bathroom, a lot of noise in the hallways, cleaning was terrible, no AC. Etc. Bad decisions

The beds were terrible the springs were poking us. The other bed was uneven and could not sleep. The curtain stick was vent and could not close curtains properly and the secure lock was breaking it was hanging.