Overall Ratings & Reviews Mercure Bedford Centre Hotel

The location was great for work and visit alike, The hotel staff where polite and friendly and did their best to accommodate where requested. I would recommend staying there. The only thing is the windows in the tower part of the Hotel have seen better days and really should be replaced, although with the secondary double glazing its not a big issue.

Nice.hotel, great location

ok was ok

The hotel was all i needed it to be for my over night stay. Comfortable bed.

Nice hotel well worth the money for the stay plus breakfast. Only thing when sitting having a,drink in the bar they allowed people to smoke outside the main entrance allowing the smoke to come into the hotel, not nice.

Nice hotel. Good value and very central. Would stay again.

The location is great. The hotel lobby and bar area is nice and we enjoyed the view. The room has been upgraded but needs a really good clean. The carpets are heavily stained, curtains have stains on them, shower had mold in it that could easily be wiped off with a cloth and the windows are very old and covered in mold. The bed was comfortable and bedding was not bad. The double room we had for one night was tiny and the shower had mold and the carpet was stained. We then had a king premium room for 7 nights and it was a lot larger and nicer. The one robe was nice enough to use the second robe we used to cover the stained chair so we could sit on it. The fridge was handy to have for some cold drinks. The king room did have shampoo, conditioner, body wash, lotion and a couple extra bathroom items. The double only had shampoo and body wash.

This property is horrible. I was made to stand and buzzed for almost 7 mins before the door was opened with no apologies.For a hotel where rooms cost over £100, I expected more. I was checked a cubicle where I could hardly walk around. I bumped into the all the time. Heating was centrally controlled and I slept in a cold room. There was no shower cream. Corridors are very narrow and you have to walk to the other end of the property to get to the reception. No telephone to contact reception, they expected guests to conact reception by WhatsApp for help. Shambles and won't recommend..

The staff were nice and friendly The room was nice, with kettle and tea and coffe supplies Kettle was a bit faulty, wouldnt stay on to boil, I had to hold the button down until it boiled There was a little balcony, however it was locked off, which is fine because i didnt pay for a balcony room. However the windows were quite dirty, so it ruined the view of looking out the window. Also with the window open, the wind whistles betweeen the plastic net rail, so i couldnt leave the window open. It was extremely loud and we couldnt leave it open. So it was quite warm in the room, there was an aircon unit, however it didnt work. But overall was a great experience, the hotel was nice The location is great, right on the river and in the town centre It was a perfect for exploring days as its only a short walk to the bus or train station

Convenient for work and family visit

Staff were really helpful. Room was large and clean with a lovely view over the river.

Handy for the town centre with lovely views of the river from the bar/restaurant. Great welcome and quick check in. Rooms nicely decorated and comfortable bed.

We have stayed here before & could see this time that improvements have been made. Our room was spacious with a lovely view over the river. The windows clearly need replacing but that would be a huge job. Bathroom was small but the shower was good. The negative I have is that when I unrolled the non-slip mat to put down it was full of long dark hairs which was very off putting. Breakfast was good with a good selection.

On the River Ouse. Quite away from main town centre and night life. Was perfect for a night away. Room was clean, but hotel buildings dated especially windows, don't open the net curtains, I think they're there to hide the windows!!

Perfect location for having meeting at Bedford College as the hotel is just across the street. The reception staff were really nice and friendly.

good hotel easy to find and very close to the river. lovely breakfast

It would have had 5 starts but have a car park charge of £5

Place is getting tired, good size rooms but needs some maintenance

It was a Privilege Room, great view of the river. Good size room, comfortable bed - all as advertised. Not sure what happened to the daily newspaper, as described on the room details. Good breakfast, easy parking.

Had a lovely night here in a privilege room, Initially had to change rooms as there was a problem with a window, but the staff couldn't have been more helpful and found me another room straightaway. The room felt homely and had great views across the river and the town. The bed was so comfortable and the room was well equipped with everything we needed. The bathroom was great too. The only very small complaint was that all the windows were a bit drafty and could definitely do with updating, but everything else was fab.