We were in the pool and the power went out. Stairwell had no emergency lighting. Child tripped and injured. No heat or power for over an hour. One staff on site. No maintenance or supervisors would come in. Boiler was not reset so freezing shower for a family of 4 in the morning. No compensation. No care. No service.
Vance
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
From start to finish the process of getting a room here was painless. We arrived late for check in after a soccer game and the room keys and paper work was already mostly filled out.
Ashley
with Children
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Power outage, and No hot water. Did not get a chance to shower.
Judith
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room was great. Front desk found me a not so poofy pillow
Deborah
with Partner
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Location, rooms, breakfast
Keith
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff was friendly and helpful and hotel was clean and well maintained!
helen
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Clean, friendly, great breakfast, comfortable beds. Quick check in and out, very convenient location.
Daryl
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Room was clean. Bathroom could probably use a little TLC but it did what I needed it to do.
Deborah
with Partner
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Location, cleanliness
Logan
with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Room was clean amd comfy. Staff was very polite.
Kathy
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Yes, the room is nice and clean. Very quiet.
Cynthia
Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff was super friendly
Bruce
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Really good
David
4.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Room was clean. Hotel was not. Breakfast was brutal. We went elsewhere for breakfast
Robin
Leisure Family
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Front desk was terrible one day, majority of them weren't friendly.
stuart
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Good room. Clean hotel
Roderick
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Room was clean check in was smooth and the free breakfast was an added plus
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia