The hotel was beautiful and very well maintained. The room was clean and spacious. The Bingo show was absolutely outstanding, so professional. However, I felt it was lacking day entertainment. For juniors it was more hanging out in the playroom as opposed to having games around the pool like in other resorts. The food was excellent quality but the allergens are not distinguished from traces so even the pizza shows as peanut and nuts allergy. Nowadays nothing is free from traces. I was not informed until the end of the stay that I could request my food in advance and that they would prepare it for me separately due to my allergy even though I made staff aware of my allergies. Overall, that was quite disappointing.

Excellent hotel and highly recommend for an all inclusive family holiday.

Great experience for friends and family

Yes

Clean room, staff were very respectful.

Great

Superb stay

Great hotel, great food and very close to all the clubs nearby

Really beautiful resort, had an amazing stay

Good food

Everyone treated us well and we very much enjoyed our visit

I enjoy my vacation. Really nice place

Amazing holiday excellent in everything food rooms staff just perfect

This was a very nice stay, we stayed during low season so it was very calm, and even with lots of people by the pool it never seemed too loud or busy. Easy access to the beach with amazing soft sand. Room: nice and big, clean, king bed was 2 smaller beds pushed together with separate sheets and duvets so a point to note if you would like to have one actual bed. Food: good! At these prices it is not gourmet but there were definitely high points, the desserts were always great, and the rest is fairly tasty if tending to be underseasoned - this is fine though there is always salt on the table, and you can always add but you can't take out. Bars: this is fun, but at all the bars you need to download the app to be able to find the menu to see what's included - which is kind of annoying if you want to just be able to order and you don't have your phone with you. I know most people are attached but I don't tend to be when on holiday. Check in wasn't great - they sent a link to check in a few days before which kept giving a response that said our details couldn't be found. Contacted via message system on hotels.com - no response for a day. Contacted via the hotel's actual website form (where on the drop down none of the names matched the exact name of the hotel, so I just made my best guess) - no response for a day. Finally called just to see if I actually even had a booking, we did, and just checked in at the hotel, which is fine, but not a great first contact experience!

The only reason this got 3 stars was because of the great staff and proximity to the airport. Beyond that, it was a disappointing stay. Extremely limited food and drink options for an “all-inclusive”, generic wine, and Heineken the only beer on tap. Really??? Also, the reservation-only dining was laughable. Same food as the main dining hall but slightly dressed-up with white tablecloths. Very underwhelming. Will not return - between the appearance of value with very little behind it, and guests smoking everywhere, it was a big miss

Stayed here for 10 nights and i would say this hotel is a great place to stay. Very clean and very modern. I feel the sport bar area is outdated and needs a lick of paint. Overall a great place to stay. Staff are wonderful and very hardworking.

Slow check in could have done more staff on.no welcome drinks were offered just a wait. Perhaps if guest services weren’t busy they cloud go over and help out well at least one member. Room was lovely couldn’t fault the room comfy beds, hairdryer, mini bar. Well maintained grounds and were being altered by the garden team doing a great job. Pool area was big spacious two pools were clean staff were efficient in the bar and friendly did run out of cruzcampo only Heineken lager cable on our second day. A lot beds were reserved with towels but that a guest problem putting towels down then going off. The outdoor entertainment theatre was closed didn’t use the spa facilities but looked nice. Gym was well equipped. The main restaurant was big and busy had good choice of food but it depends on when you went for level of service and quality of presentation. Staff were extremely busy which led to little interaction. We went outside most times to eat after the first night our table was given away whilst going for dessert. We didn’t make a fuss just went found another table. Could do with more coffee machines didn’t help that the one outside kept breaking down. We tried to book in for one of the themed restaurants which they have a few. One restaurant was still closed and we’re told that there wasn’t any availability when went to guest reservations couldn’t request a restaurant reservation until you had a room number so earliest was 3pm so felt some facilities were taking away.

This is a beautiful hotel, great food, friendly staff, very accommodating for all your needs.

We had to pay extra to use spa facilities like the sauna and jacuzzi. In addition after I payed extra to use the spa, one of the sauna rooms was out of order and the hot tub was not hot. It was luke warm at best.

Fantastic hotel, we went with 4 generations including baby, 30s, 50s and almost 80 and the hotel catered fabulously to us all. Great all inclusive, with NICE food and drinks not rubbish buffet stuff, can’t rate enough!