The room was initially clean however there's a real ant infestation problem across the entire site and by the first morning the kitchen floor was crawling. We didn't realise the extent of the ant problems until we were packing our car, ants had managed to get into our car as the curbs were crawling with nests. The reception staff couldn't care less about this issue and shoo'd us away when we mentioned compensation to clean the car. The beds were so uncomfortable, we would've probably been better off sleeping on the floor and to have to pay to hire bed linen is very strange. The restaurant doesn't have aircon and you have to sit outside which isnt ideal in 37° heat. There's lots of space inside the restaurant but only a few tables in the outside area that you can dine so many people were being turned away. There's a lot of disused space/function rooms and again no aircon in the bar near the restaurant. The restaurant staff were okay. The waiter Marco was great, he was running around like there was a fire beneath him, poor guy was doing the job of 4 people. The only good thing about the place is the pool area, the area is clean and the pool staff are good including the 'Smile Makers' who interact all day with the kids. Unfortunately the resort is a little too far from the town Colombare when walking in excessive heat, it needs a back entrance to save 20 minutes from the walk. Over all, this is a budget stay, similar to Butlins and not worth the money paid.

The only positive was the location: it is near the shuttle bus and not too far from the center. However, the stay itself was very disappointing and far below what we expected from a 4-star property. The room was advertised with a double bed, but we received two unstable single beds pushed together. The mattresses separated easily, making it very uncomfortable to sleep. Bedding was inadequate: single blankets, no proper blanket covers, and unpleasant smells. Towels and sheets required extra payment, which was not clearly disclosed when booking. Wi-Fi also required an extra charge. The bathroom had visible mold in the shower, broken sink and bidet fixtures, and almost no toiletries except one small hand soap. We reported the problems to reception and were told they would be fixed, but nothing meaningful was resolved during our stay. Overall, cleanliness, comfort, amenities, and service were unacceptable.

We showed up and no sheets were on our bed and we had no towels. They said that this isn't a hotel but it's a village! I guess that means you get nothing and pay extra for everything. They charge for linen, towels and even wifi. Plus a very high cleaning fee (even though we literally stayed there for less then 12 hours). I felt scammed staying here and will take this up with hotels.com to be more clear with places like this. For the price I ended up paying (an extra nearly 100 euros) I could've stayed somewhere nicer for less $$$. Very disappointed

Everything was perfect

This is not a 4 star resort (or even close).we checked in to the resort ok charged €60 for towels bedding and cleaning went to our room within minutes decided we had been mislead regarding the quality of the hotel and went back to receiption to inform them we wouldn’t be staying. Received or €60 euros back and book a lovely resort 4 star Chervo golf hotel resort for around the same price.(completely different hotel was worlds a part) will be contacting Expedia about our experience

The best thing in the village is 3 pools. No free wifi - if you want to use it you need to pay approx 15 eur/ day. They charge you a fee to get the bed sheets too.

Not clean as expected… you pay a cleaning fee but when received the room it was certainly not clean… shower clogged up. I think they should maintain it a bit better.

Wonderful holiday, we wanted to stay for longer. Lovely facilities and a great location. We will be returning next year.

Our Bungalow was clean and staff were always helpful however noise from adjoining bungalows at night was annoying and big groups of loud adult males didn’t make for the relaxing break we were looking for. No issues with families with children as expected that in a amping village

Beware the bedsheets and towels are not included in the price, we had to pay 35 Euros for a family of four in cash In 2023 the possibility of not having free Wifi did not cross my mind and it said internet access in the listing without the word free, its 1 Euro an hour

Charge for linens was not communicated. Pedestrian Access was limited. The on-site store was not impressive. The pool closed from 5pm and opened at 10am, and we only stayed on night, with an earliest check-in time of 5pm and latest checkout of 10am, we could not use the pools at all.

The village is good to spend time with family especially with kids. The kids pool has a water slide which our son enjoyed so much. One has to buy towels and bed linen. The room is not cleaned , you have to do it yourself. We enjoyed evening on the terrace. No air conditioner in the main bedroom. Furniture it outdated. Shower is with curtain and a little bit small.

I like the staffs! There are so friendly!

We stayed in a 2 bed bungalow. We were disappointed that there wasnt any kettle or toaster or grill in the kitchen. The kitchen utensils weren't great. I fried an egg but there wasnt any flipper . There wasn't any cleaning supplies either. You had to go through the 2nd bedroom to get to the toilet.Only 1 of the bedrooms had a mirror. The air con in the bedroom didnt work. There wasnt any shower tray and the shower water leaked out the door. When we left after a week the reception staff never asked us about our stay. We stayed off season and there was a charge to book the tennis court and a charge for each racket even though the place was quiet. We felt there were alot of small improvements which would make a big difference to a guests experience at the property.

Very relaxing place to stay, mobile home was good. Location once you get your bearings was perfect for a walk along the lakeside and into Sermione although you can get the shuttle bus from Columbare for 1 euro if the walk is too far. Swimming pools lovely and clean compulsary to wear a swimming cap. Great place for families lots of play areas and under 12's pool with slides etc. For a couple like us it is ideal out of season expect would be very busy in school holidays. No evening entertainment except mini disco for kids. Tips: buy your tickets for buses, ferry's etc in advance from ticket offices as is slightly cheaper and saves waiting in queue when you need to be somewhere. The ticket offices are very helpful and knowlegable and will help with travel for further away as we went from here to Lido di Jesole and the girl helped us to sort bus tickets for this journey too. There are so many places to see and visit in this area all are very scenic and clean but can get very busy.

It is a very safe place to take children with lifeguards by the pools and 24 hour security. It is reasonably well lit at night without being intrusive.

The accommodation was basic. Like a bunker. A small bunker. The term 'comfort bungalow' was a little misleading but.....we spent little time there. The pools were great and immaculately clean, the location was brilliant and the views on to Lake Garda are brilliant. Loved it.

Overall security. The location on shore of Lake Garda with free and easy access to the lake shore and lake-side walking paths. The excellent on-site swimming pool.

NIce holiday village. Great Location.

Campsite was very clean and staff friendly. Only negative point was the bungalow could of done with a dusting and mopping. It was as though it had been cleaned and then not used for a while. Friendly staff and a great location for day trips out. It was out of season so the camp site was quiet. This was great as there was no queuing at bar, restaurant and so on. Plenty of sunbeds to pick from!