Shame on you!!! - This property is listed as a HOTEL, when un fact is a “air B & B” …”Apartment style”..I was very comfortable in the property. Nice, clean, …… Centrally located …. BUT tell me the truth: It is not a hotel!!!

Completely awful, I want a full refund. I'm extremely disappointed and shocked at how bad this place was.

The Libere Madrid Palacio Real is in a fantastic location. Sometimes it is hard to tell on a map of an unfamiliar city but it really is within blocks of all the attractions and public transportation. The room is very simply furnished primarily with IKEA style furnishings. The bed was comfortable. The room had a small kitchen that had a refrigerator, microwave, and minimal supplies such as Nespresso coffee supplies. I bought some creamer for my morning coffee. We slept with the window open which had this unfortunate result: people are up all hours in this area so there was constant voices and some music until the early morning hours. I slept fine only because I had jet lag from arriving that morning in Madrid. I never saw or met any staff. This is a very self service hotel. There are large lockers in the lobby to store your bags. A large suitcase will fit. Lastly, I did find a hair in the shower when we first arrived but otherwise the room was very clean. I would definitely stay there again.

-This hotel is centrally located and could walk to many of the sites. Plenty of outdoor and indoor restaurants and in a good shopping area. -The room was large, bathroom was a little small but adequate, and we really didn’t use the kitchen, but it was nice to have access to a refrigerator. -Communication was great. -the only negative is that he bed was vey squeaky…good thing we are an old married couple and not newlyweds!

Walkable to a lot of places

It was okay. Average. Ran out of hot water. Room had a log cabin feel with low sloping ceilings. Not comfortable beds. But prompt and easy check in. Will not stay here again.

The apartment is small. The shower is really small and uncomfortable to shower. They have a kitchen but we didn't use it. We prefer go to eat. We enjoyed having a breakfast. For 3 days the place is great. For longest staying I will find different places. The TV never connected, but we didn't care.

A few operations hiccups and team responded expeditiously. Location is perfect we never once took a train. All sites within walking distance and shopping. Great restaurants nearby. Try Cuban restaurant La Negra Tomasa where locals frequent, they have live Cuban music.there are many prefix lunch menu options within walking distance of hotel. I recommend highly!

Best part about the hotel is its location. Walkable to multiple popular plazas and tourist attractions. Check in was smooth. There is no reception desk so everything has to be done via the mobile app but it worked fine for us. What we didnt like so much is that our second floor room was very noisy all night with people and vehicles on the street. The hotel gives you free earbuds upon arrival which means others notice it too. There is not much of a view from the window or balcony either. For the price, I expected a better looking hotel building from the outside.

Easy access and self check in. Room was perfect for our one night stay in a good location

all perfect

Room was exactly what was described, and what we needed for our trip. It was compact, but enough space for four people. The location was beyond amazing, with many sights only a few minutes walk from the place. Lots of food options too. Check in was the easiest of the four places we chose to stay, and they even had lockers to store our luggage if flight times were later in the day. Will stay here again!!

the Street is very dirty

The entire process was great. I made a mistake and had to modify the reservation and calling customer service prior to the stay was easy and they were able to change the reservation. During our stay, we needed some extra pillows and they were able to accommodate that. The only issues were related to the fact that the unit was a split level loft apartment. This meant that the air conditioning wasn’t able to cool the loft as well as the lower level. Also, the steps are incredibly narrow and short and would not be suitable for older people or people with balance issues.

The apartment was clean and confortable. It has a very convenient location

Love the fact thats it was apartment. Able to cook. Come and go as we please. Wasnt too particularly fond that there was a sex shop close by

Focus more on the cleanliness of the bathroom or maintenance of it. Overall a nice place to stay, everything was near by.

Great location, clean and beautiful room, and friendly and helpful staff

Great customer service

Loaction is very good!