Overall Ratings & Reviews Sofitel Brussels Europe

Wonderful hotel with amazing staff. Jose in the front desk. Benjamin in the concierge, Jimmy in the restaurant. more names that I can not remember. Certainly a wonderful hotel ! Hotel is not in the touristy zone, and more on European quarter, I would say more suited for business stay, but I was travelling with a 12 year old and it suited so well as it was slightly away from the Hussle and bustle of crowded parts. In front of hotel there is a square with good options for food and a Sunday market. Leopold opposing the hotel and wonderful stroll and must see in Brussels. We certainly loved staying here. Thank you!

5 star service and location. Comfort and cleanliness was top notch very enjoyable. I highly recommend this to all.

Very good!

Great stay, recommend

Very friendly staff. Anthony, Restaurant Manager, was excellent. Only issue on NYE was that I had called from the UK to book dinner and it was not communicated to the restaurant. On arrival, we were told that there was no booking but that they would fit us in. I called again hours before the booking and was told by the same woman that the booking was confirmed. When I went to the restaurant, again we were told that there was no booking on NYE but luckily Anthony fit us in. I found this to be very unprofessional and incompetent on part of the woman who I had spoken to on the phone. Luckily Anthony was excellent and gave us a nice table.

Very nice

Great location and wonderfully hospitable staff that were very obliging. Particularly enjoyed the buffet breakfast which was exceptional. Sadly a few things didn't meet expectations: very poor wifi signal that regularly dropped out across multiple devices in multiple places in the hotel. The gym equipment was very limited and what was available was broken. Our rooms air conditioner was broken which meant we needed to move rooms. The staff were very good about this.

Recently stayed here as a birthday treat for my partner and had such an amazing experience! A huge shoutout to Clara for her personal touches and for making the experience so special. You were amazing. The hospitality, friendliness and attentiveness went above and beyond. I would highly recommend staying and look forward to coming back for business and personal in the future. Thank you!!

Front desk staff was very welcoming and nice. The room was comfortable and clean.

Nice i really appreciate it

Hotel was perfectly fine. It was built in the 2000s and it's style was starting to show it's age a little bit. The staff was nice and the location is nice enough.

Very nice

was good

Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location

I could easily become habituated to the quality service your staff provide.

Staff were excellent, hotel is amazing, close ish to almost everything. It's mostly close to EU institutions though so you would have to walk a bit (30 mins) to get somewhere where you can do sightseeing and get good food. So really depends on what you are there for.

Great location, quite, super access to so much in the city. Fantastic facilities, our junior suite was impeccable. Generally, very good service, especially at the bar and the restaurant; the valet was not up to par, the attitude has no place in hospitality.

Felt tucked away in a neighborhood versus in busy in the middle of everything. Room was hot and difficult to regulate temperature especially when sleeping.

It was too far from the center Very nice and quiet

About 20minutes walk to city center crossing a nice park and many foods choices around the hotel. Clean hotel and room, will stay again. All staff very nice and approachable.