Great experience and service

The area around the hotel felt a bit unsafe, and while the hotel has a lot of high-tech features, using the key cards to get into the room and operate the elevator can be kind of a hassle. I had to get my card reactivated twice—luckily my room was on the first floor. Also, the name Holiday Inn Mexico Zona Centro is a bit misleading since it’s not actually in Zona Centro. We even got a few comments from taxi drivers when we gave them the hotel name and address. It would be more accurate to call it Holiday Inn Zona Cuauhtémoc.

Staff is

The housekeeping staff did a good job and everyone at the hotel was good to us. The food service in the restaurant and cafe was great. We stayed for 2.5 weeks and the first week was very good. But, after that it was not a peaceful place because that was a carnival/midway set-up 2 blocks away and there was a lot of noise. Next time we would avoid the holidays for our trip.

Awesome location that is central to dining, shopping and public transportation. Hotel is well kept with a wonderful and attentive staff. Francisco, the Bellhop, is awesome and knowledgeable of the city

Staff was ready and waiting for my arrival. Literally 3 minutes for the whole process of check-in

Staff was VERY helpful especially Hugo who brought up our luggage. And even helped my husband with his tie.. Room service was good.. and the cleaning lady did an EXCELLENT job our room was spotless..

Staff was great. Room was very clean

Great breakfast

.

Comfortable bed, clean room. Excellent staff members.

Clean, quiet, staff was super great! We shall be back!

Francisco y Moises in the front door of the hotel I recommended any question to then they answer and help you to resolve immediately

Very nice

Staff were friendly and rooms were clean. No issues during our stay.

The area it’s in

Clean room

Spacious rooms. Close to key points in the city. Convenient

I always like to stay here because it's in a very good location. Lots of things nearby & within walking distance. The amenities are good although they're doing some renovations. Rooms are clean & comfortable. Highly recommend this hotel!

Not informing or disclaimers for pool under constriction, i booked there for the pool so my son could enjoy his vacations since Mex is mainly Museums