I stayed as a Diamond member at ibis Rio de Janeiro Centro on January 22, 2026, and my experience has been extremely problematic from a billing standpoint. The reservation was mostly paid using ALL Accor Reward points, and only the remaining balance was supposed to be charged to my card at reception. However, the hotel processed an additional debit on my card, resulting in a double charge for a single one-night stay. The hotel’s own invoice clearly shows that the total stay was 310.91 BRL, with 260.30 BRL paid in reward points and 50.61 BRL paid by card. This amount corresponds exactly to the remaining balance, and the account was supposed to be settled in full. Despite this, another debit was processed separately without valid justification. What is most concerning is not only the billing error itself, but the complete lack of resolution: • The hotel has not responded to my emails • Accor customer support has not provided a concrete solution • No refund has been issued to date • No explanation has been given Billing errors can happen, but the absence of correction and accountability is unacceptable, especially for an international hotel group like Accor. I strongly recommend that guests carefully review their bank statements after staying at this hotel.

Nice hostel with its sister/budget hotel next door. Good location for the metro, train and Lapa/Gloria for sightseeing and the party

Food was terrible. Room was dirty and shower did not work at first. I do not recommend it.

Staff good, exorbitant price for services and quality offered. Booked thru Amex. Very disappointing.

I meet a guy, with name John, very helpful and I noticed always at disposal, with great pleasure full of!!!!!