Terrible dinner, do not order the Asian food. It’s microwaved and cold. Also you cannot use the common areas during the day. Room was ok

All îs ok

Very disappointed that the room smelt very strongly of smoke despite being offered as a non-smoking room! Didn’t do my homework properly and didn’t realise that there was no air conditioning. Overall the condition of the hotel and accommodation needs some updating but is in a handy position whilst en route.

Cold water for ahowers and was very messy dirty and lost of rubbish outside

Arrived to the hotel late afternoon, The location was terrible and not disclosed on the reservation website. There is no signage indicating if is a hotel or not. Actually no signage at all. Had to go inside to ask. The way to the room included stairs the looked lime you where in an abandoned warehouse, dirty and filthy. The first impression was terrible although didn't have too many expectations due to the rate but the appearance at arrival made the experience horrible. The staff was polite, dinner quality was to desire, the best thing was the croissant at breakfast. Will never go even close again.

We stayed overnight enroute to Calais, and although we were initially disappointed to find the bar closed when we arrived at 9.30pm, the staff opened up and served us much needed drinks.

On a tour of battlefields

The hotel address printed in the reservation paper is not correct. We spent lots of time to find it.

This is a hotel located on a business park on the outskirts of Valenciennes, and it could also do with a lick of paint on the exterior, but it fulfils its niche perfectly well. The room rates are reasonable, breakfast selection is decent, evening meals are available and reasonably-priced. The staff are friendly and most also speak English. The room itself was clean and tidy, nothing to fault there. It would have been helpful to have more than one electrical socket, and the shower was a bit feeble and the water not always very warm, but overall this hotel met our needs for the three days we spent there.

Good room good food

Pas d’eau chaude ni le matin ni la veille et ça c’est pas cool

Juste une petit soucis , le petit déjeuner nous a était donné la veille, motif

Bien

Inadmissible pour le déjeuner du deuxième matin nous avons appris le matin du premier jour après avoir réglé les deux petits déjeuners que nous aurions faute de service de petits déjeuners improvisés dans la chambre avec des pains au chocolat et des croissants de la veille. Je n’ai jamais vu un hôtel qui n’a pas de service de petits déjeuners chaque jour. Après cette très mauvaise expérience nous ne sommes pas certain de revenir dans votre établissement alors que cela fait plusieurs fois que nous venons chez vous.

Personnel sympathique

Excellent rapport qualité prix

À notre arrivé la chambre était bien congelé étant donné que la fenêtre était grand ouverte et de plus la chambre sentait la cigarette. Nous avons donc décidé de quitter la chambre pour aller a l hôtel juste à côté novotel. J ai fait une réclamation pour que nous soyons remboursé.

Efficace

certaines prises de la chambre 201 étaient cassées, notamment celles du bureau, et on sent quelques ressorts du matelas.

Impossible