Very nice place

Food was ok, clean hotel.

Habitaciones limpias y excelente servicio de todos los que trabajan en este precioso Hotel.

Staff attentive. Room clean. Breakfast not free. Loud music from 1200pm to 3:00am each night.

Great hotel highly recommended - todo muy bien muy recomendable

Everything was good the only thing it was no water in the bathroom for a long time

Comfortable room, convenient location, resonable price. Close to restaurants, department stores, and public transportation.

Quiet and safe

Quiet and safe

Nice!

Great service

We always stay here when we are in the area. It is very convenient with lots of restaurants and shopping close by. The lounge offers entertainment and a selection of good drinks. The staff are great and very nice

EXcellent service and the room was excellent

The hotel offered a pleasant stay overall, but one issue that stood out was the lack of sound insulation in the room. Throughout my stay, I could clearly hear noises from the hallway, such as other guests talking, doors closing, and cleaning staff working. At times, even street noise filtered in, which affected the quality of rest, especially during the night. While the room itself was clean and well-equipped, the noise levels made it difficult to fully relax. For a more restful experience, improved soundproofing would be a valuable upgrade.

Convenient location

The staff are so friendly and helpful!

There is a restaurant, department store and a very cozy bar all attached to the hotel. Hotel staff are friendly and helpful. The area around the hotel is safe and walkable. The price to stay at the hotel is very reasonable.

Overall this is the best hotel in Pachuca

I just lose my dear mother in law at a hospital in Pachuca, I had to stay in Pachuca for 4 days, it was kind they let me do my check out little longer than the usual. I could call The Joya my second home Thank you

Enjoyed my stay at La Joya