Overall, the stay at Embassy Suites by Hilton Montreal was good, and I would definitely consider using this hotel again for our next exhibition trip to Montreal. The location is a major advantage,it’s directly across the street from the exhibition venue, which made everything very convenient.
The hotel has strong potential. The rooms are spacious, clean, and comfortable, which we appreciated. However, there are a few areas that could be improved. The breakfast is just okay—while it’s free, the selection is limited and lacks healthier options. The complimentary evening snacks and drinks are a nice touch, but again, very basic.
One inconvenience during our stay was that one of the elevators was not functioning, which caused delays, especially during peak hours. In the room, the shower setup could also be improved—it only had a fixed showerhead with low water pressure and no handheld option, which was not very practical.
As a Hilton member, I also noticed an inconsistency in guest recognition. My colleague received a welcome basket, while I did not, and my room had a less favorable view. This could be handled more consistently, especially for loyalty members.
Overall, a solid stay with a great location, but there are a few operational and service details that, if improved, would make a noticeable difference.
