Restrooms are dirty

Vista panorámica

Le falta mantenimiento y limpieza es un hotel viejo pero si tuviera una buena limpieza cambia, desde las escaleras, pasillos, en los cuartos había suciedad y no se ve que fuera de un día, basura, y olor desagradable, toallas con mal olor, le doy un 3 por que el gerente buscó todas las opciones y apoyo en los desperfectos de que no funcionaba el Baño ni el aire acondicionado, el personal de recepción muy grosero y descortés ni un saludo te dan .. fuimos en viaje grupal Nos quedamos 2 noches y rentamos 5 habitaciones todas con las mismas características sucias y con desperfectos

For being classified as a Resort place, this was more like a 2-3 star place, did not fit the price charged nor the classification; bathroom/showers very small/tight areas. Very noisy late at night with Music groups blaring their music late night and early morning hours without being told to respect other guests. Staff at Reception very blunt, not warm welcome. Maid service hard workers

Ac was not working Staff was EXTREMELY rude and gave little to no assistance, it was like pulling teeth to get information. No one wanted to help! False advertisement, pools were closed Park was closed We traveled from the U.S. for my sons wedding and it was so stressful, my father could not walk very well and there are no handicap amenities Food took an hour for a burger and 2 drinks

The hotel was noise had people outside the hotel drinking smoking load extremely loud music til 5am the room want that clean and the staff were unfriendly the restaurant was nice and the service was good.

The place has beautiful sceneries but outdated

Good

Exelente uvicasion muy serca de muchisimos restaurantes y de la avenida principal

limited room service, limited food options. water slides kept stopping. had incident falling off raft and getting scraped up

The attemtion and support of all the areas was very good

Good Quiet rest area. Room was not as clean as I expected. They need to put new sheets on beds and the televisions don’t work as well. Other than that, everything was great and safe.

Restaurant was terrible, hamburger I ordered was badly cooked and flies and bees all around the table. Main swimming pool water was contaminated/dirty. Need to start replacing furniture, drawers in the room are falling apart.

TV signal very old and wifi very poor

Its hidden in the back nice & quite but limited parking they put parking violations on our side x side then we was getting charged for a pool towel. As a high class resort they should provide them. The rooms weren't remodeled like it said online beds where stiff , AC where out of date didnt get a room till 5pm

Fun activities and great location

I like this place been coming here since I was a little girl with my parents and the thing is the rooms need to be cleaned properly more so the bathrooms they need to take the mold from the edges or just remodel them

The service was really good, the people is friendly in the bar and restaurant. The kitchen suite needs to be updated and doesn’t have basic stuffs as a dishes soap, paper towel, salt, etc It was a good gateway with my family.

It’s nice and fun just be ready to walk lots of up and down hills to ur destination they don’t have golf carts not convenient for elderly or someone in wheel chair it’s a lot of walking unless u have a car and your driving then your good. The food it’s ok 5 out of ten.

The view is amazing! but as far as front office, they didn't seem so concerned about our key card not working (3-4 times) we were locked out and couldn't get inside. the rest of the staff, as far as housekeeping and night management was friendly and tried to help rapidly seeing us outside freezing with our infant and couldn't get inside our room. That place has a lot of potential just needs a little bit of updating the rooms and such. overall, our stay was fair besides that.