Lisa
with Partner
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
This would have earned 5 stars but for a few things.
After a slick check in at 3.15 we headed for our room 183 ground floor. Room was ok, modern, minimalist with good coffee bags as opposed to instant. The downside was the grout in floor tiles needs a good scrub/bleach, and the towel rail needs a wipe from previous splats. Room was 30 degrees but our stay was in extreme weather. There was a fan which we used. I like the option to not have a room clean and donate to charities.
We chose the hotel to use the facitites and games ahead of a wedding next day so were keen to get some down time and fun. We paid for the electric darts but the board was faulty neither Louis nor maintenance couldnt get it working so we had to wait for the other board to be free. After 20 mins, Louis set us up on the working board and after 5 mins there was a power cut! The whole place was shut down. Everyone went to the bar but they couldnt serve as electric pumps. The Manager refused to sell bottles and take cash. So, with no knowledge of when the electric would be on, we, and a few other guests went to The Crown (part of Premier Inn).
We came back to the hotel about 9.30 and the electric was back on. We ordered pizza but when it came it had hardly any topping so Louis had it changed. It was nice when done right.
We feel for what we paid and for the time we were able to use the facilities we might as well stopped at the Premier Inn for half the price. A disappointing stay with no apologies.
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