Room was simple but spacious for our family of 4. It was very far from the main hotel areas though, and lifts being out of order between buildings made it incovenient with a buggy and luggage in tow. The bar and pool areas were lovely. The a la carte restaurant was a bit limited for kids and gluten free options, but was good to also have the option of the buffet style restaurant which was a better plan with children.

The rooms have no ventilation. Gets really hot.

Lovely relaxing hotel. Nice grounds and surroundings and lovely staff. The pool and gym were a nice addition. The breakfast was a little disappointing and overpriced at £60 for a family of four, we assumed it was included in our stay as there was no option to add breakfast at the time of booking.

There are no shops around this hotel, but it allows pets, which is particularly beneficial if you are looking for some peaceful moments.

Stayed in academy room. Basically an OK room but uncomfortable bed, cold with only a thin duvet. Did ‘t sleep well as a result.

Clean and great breakfast

Good

We booked a family room for 4. The bed was ok. The sofa bed for the kids was absolutely terrible, it’s not suitable for one child definitely not for two and does not even fit the definition of sofa bed. Extremely thin (less thick than a blanket) “mattress” over falling apart springs extreme unstable narrow and not acceptable altogether. The breakfast and pool were nice although the single toilet in the ladies bathroom was clogged and disgusting throughout the weekend. In one word - disappointing

Second time there , faultless, children loved it as well

Staff were amzing, kids had the best time we didnt want to leave.

Room was fine, albeit a nightmare to actually find as the hotel is like a maze of corridors and stairs with poor signs and map. Reception staff were lovely but don’t wasn’t your breath saying good morning to any of the housekeeping staff as they will just ignore you. They’ll also tut at you if you can’t push you pushchair past their trolley. Location was great for Legoland.

Room was good.

Everything was lovely

Staff helpful, room spotless, restaurant very good with delicious first class food.

Dont want to leave Will book again

Staff at reception were not helpful, not great or very receptive on arrival when my wife and son checked in. I was parking the car. Ruined my son’s birthday experience on arrival. We were going Lego land do 2 days. Had I been there I would have made a complaint. We asked reception for an item for our room on the day we arrived, After two days it didn’t arrive. Having chased it up myself on the day we arrived, I was told by reception, it had been requested and they were not over willing to chase it up again. Poor customer service. Beds were uncomfortable and bed sheets had coffee stains on them. House staff were all polite and welcoming. Always well greeted. Decor of the actual building and estate is beautiful and the breakfast was good with lots of variety especially for vegetarians. Staff at restaurant were helpful. First impressions make a lasting impression and although the location was very close to Lego Land, we are unlikely to come back here again.

Hotel was smart and well kept. The room was very spacious and presented. There was also a good and friendly bar. We didn't eat in the hotel but the restaurant looked very nice

Clean, great facilities, pool was brilliant, breakfast was well stocked and fasty

Nice rooms, staff were lovely amenities were good

The hotel is lovely with stunning surroundings, the room was clean, the staff were friendly & helpful We would definitely like to go back in the future.