Room was clean and spacious. Complimentary breakfast was fresh and maintained well stocked by staff. Thank you!

Great service and attitude from check in to check out. Ivy, who served breakfast was especially cheerful and gave full attention to every detail. Thank you!

Good breakfast included. Quiet room. Comfortable beds.

Kids love the pool they were in it every morning after breakfast before we lefts for the day and back in it after supper before bed! and the breakfast is great as well

Check-in staff helped me find a place for dinner.

The staff at the front desk at check-in time was very helpful. She helped me find a place for dinner.

The rooms were clean, staff was great, breakfast was hot and fresh, and the pool & hot-tub were relaxing after 10 hours on the road. Dog friendly as well! Can’t ask for much more than that. We’ll for sure stay here again next year.

The best thing about this hotel is its location, steps from Sobeys, Sunset grill and Costco. Not too far from the reversing falls too. The negatives are that the property really shows its age from the exterior and interior. There is definitely a lack of noise insulation, and Noise from our neighbours and those above leak through, including the loud footsteps and voices of children. Lots of kids stayed at the hotel while we were there, credit the waterslide that accompanies the pool. Definitely recommend ear plugs to sleep at night. The sofabed was too thin and you can feel the springs, not recommended unless you are a small child.

Shower was disgusting with poop on wall amd red stan on bed

Great breakfast and pool. Kids loved sushie machine.

Breakfast was the best

I did not like having no internet or tv service for hours on end from 8pm -2 am not given anything back for inconvenience

Breakfast was very good and well stocked. Pool was great on Monday busy on Sunday. Bed was quite creaky but shower was nice and hot and water pressure was good. Fan was quite loud on air conditioner turned it off when sleeping.

The kids loved the pool and waterside. The hottub had something wrong as the kids when they were in it coughed a lot. It also took my breath away. The chemicals were strong. The next morning it said out of order. Other than that, the hotel room, breakfast, and staff was so friendly. I would recommend.

We’ve been staying @the HIS (this SJ location) about 6 times a year, for 2 + years. Our last visit was rather unpleasant, and quite frankly rather disappointing. The grout on the bathroom floor was coming-up between the floor tiles, a mess and first noticed, as I walked in the bathroom barefoot (ouch). This was easily noticed by cleaning staff, but never rectified. An inspection would have indicated an intervention was past-due The adjacent room decided to have a party! At 1:45 am, I called down to the front desk for some peace and quiet …party shut-down @3:00am. In the morning, when ask how my stay was? I explained the lack of sleep problem - “sorry to hear,” was the reply. I assumed the Hotel has security that monitor the facilities during, and after hours, if so, they would have identified the noise during the “quiet time hours” posted off each elevator floor. A very annoying experience!

A great option for business travel.

All good

We did not check in because I called after booking with expedia and the lady told me there were no rooms for pets available. What the nuts. Then eliminate it on expedia bookings for nights pet rooms are full . Wow thx

Great

First of all the kids were in the pool going down 6 at a time down your slide then up running the hallways all night then my girlfriend had a bad allergic reaction to the shampoo and body which which you cant read ingredients it has coconut in it i rushed down for allergy pill and no one at the desk had any after waiting 10 minutes to talk to someone im not impressed