The staff at this hotel were genuinely kind and sympathetic – everyone we met was very friendly and helpful. This is the only positive aspect we can mention. However, the rest of our experience was extremely disappointing: Location: The location is very poor. The hotel is situated far from the city center and far from the main square, RegCaserta. There are no public transportation options nearby, which makes it difficult to get around. Air conditioning: The air conditioning did not work properly. It was set too high, and when we opened the window to let some air in, the system turned off completely. We suffered from the heat all night. Bathroom: The bathroom was outdated and very worn down. Noise at night: At 2 a.m., we were woken up by what sounded like bombings – supposedly fireworks or petards – caused by a group of young people who spent the entire day hanging around the hotel. Unfortunately, aside from the staff's kindness, this hotel offers nothing commendable. We would not recommend it.

Great place, rooms are aged but massive by any standards.

Overall the hotel was fine. It was weird ti see such a big hotel but very few people around. I think during our stay (one day) we saw only one other customer. The garage and the outside of the hotel could be better kept. The garage in particular needs to be cleaned up

Rooms were great, property is in a strange location and very empty. Good value for a good night sleep before a flight. Nice bathroom and good beds.

The place was really nice . The rooms were always clean and the stuff is super friendly. 10/10

Starting to show its age. Wi-Fi weak in most rooms.

Nice accomodation and incredibly nice staff. Clean and quiet.

The only good thing about this property was it was within reasonable costs but everything else was more or less terrible - old property, very limited to no transportation facilities, they don’t provide you with water in your room after your first night of stay, PATHETIC WiFi, room service provided us with torn towels - it is a huge and massive hotel but empty so it almost feels haunted. Extremely disappointed with this stay!

Poor customer service

The property was sterile. Looks like a hospital. No ambiance. No character nonart. Tub leaked. No way this is a 4 star place. I felt mislead by Expedia showing it as a 4 star property.

Great spot for travelling. Breakfast was great and hotel was very good for the price.

The hotel is well plced for seeing the palace. Our room was clean but needs updating, especially the bathroom.

Property is located in an Industrial area far outside of the city.

The staff were so friendly! Loved that it was quiet

Not as expected Tired and old property

This is a hotel designed for exhibitions and business conferences - so feels as such. But it offers great value for money out of season. An improvement would be hotel transport to the train station or the centre of town - which is otherwise hard to get to.

Ok hotel, nothing around.

Clean room and good parking . Breakfast was the best feature.

This place is about 10 years past time for an update.

Location was great, parking was easy. Hotel desperately needs a deep clean. Rooms are dusty, and everything smells musty. Sheets, bath towels all smelled old and stale. Rooms had phones with half the buttons missing and rooms had no information. No room service information, no restaurant menu.