I had no faults at all with the hotel. My only concern was during late hours needing a key card to access the property. My card was a bit hit and miss.

Friendly reception staff lovely room

Great hotel, great staff. Solid price

Highly recommend - great value for money.

I wouldn’t actually return to Puerto Rico due to the hills but the Servatur Montebello itself was just what I was looking for. The guys in reception were so friendly & helpful, the apartment was clean and the pool was beautiful. My only two issues were the tiny weeny bugs that were prevalent in the kitchen area (quite a lot, even though I kept killing them) & a lack of kitchen equipment (general crockery but no extras for food prep or storage). Other than than (& the walk back up after going out), I had a wonderful time.

The rooms were clean and the cleaner came every day but one. The pool was beautiful. The staff were friendly especially the ladies in the cafe. Good stocked shop with fair prices. It is half way up the hill so easy to go down or up.

Wonderful, the only thing I would change is the bed, I don’t understand why it’s singles not a double bed or bigger

very good pool bar nice staff

Property needs a bit of updating. Sockets loose and mattresses bit thin. Overall cleanliness is excellent.

We really enjoyed our stay at the Montebello but improvements could be made. The facilities were great, the hotel was spotless, the pool area is lovely with plenty of sunbeds and it's in a fantastic position not far from many bars and restaurants. The beach is only a 10 minute walk. The only downfall was the lack of air conditioning which we knew when we booked. That said we were informed that we could rent a fan but they were all gone everytime we asked. We'd definitely recommend people to stay here and We'd visit again ourseleves.

Lovely location, lovely pool, staff are friendly and rooms are more than adequate wet loved our stay

Excellent value for money .

The bar and restaurant staff make this hotel. Lovely and friendly with decent prices. Am already booked to come back.

My stay was very poor the room we got had a fly infestation and a very potent sewage smell. It took me having to share my medical history, recovering from breast cancer and that my immunity is compromised and therefore cannot risk getting bit as this would result in a hospital stay we were eventually moved to the apartment next door no smell and no flies. I also had to report to reception about a creepy man who stood outside my apartment and stared at me smoking on the balcony until I felt soo scared that I had to go in to my apartment and lock all the doors. This happened twice Reception rang to remind me about the no smoking in apartment policy, one I agree with wholeheartedly but the tone of the caller was very sharp and implied that I was breaking this rule the apartment is equipped with smoke alarms and sprinklers and when I spoke to reception to make them aware of all of this I reminded them that any smoking would be identified immediately and I had not breached this and no alarm was raised I was soo excited to spend the last few days of my holiday in the monte bello as the last time I was there I had been receiving cancer treatment and I was soo glad to be able to come back following treatment and the experience had been awful. I spoke to the lovely Sebastien and explained the whole situation very calmly I am soo disappointed with my experience this time

Great place, friendly staff all round. Food fantastic at fair price. Already booked to go back.

Food was nice Bar staff, reception staff and lifeguard were all friendly

Really enjoyed our stay at the Montebello. Check-in was easy despite having to wait as we arrived a few hours early. The room was on 9th floor and was perfect. The balcony had 2 sunbeds along with dining table and parasol. Shower was lovely although we did think it was only cold water until we realised you need to turn on the boiler in the kitchen area :-) heads up there to any future guests. The location is great too - easy to walk down either steps or slopes to main centre /marina. Taxi back is €4.25 max. Good little grocery shop onsite although a little pricey- there’s a super Dino in Morgan mall which is best place to stock up. Beds- clean and comfortable Room was very hot so we asked for a fan from reception which helped. Pool was clean and sunbeds were plentiful even in half term. Little snack bar was nice for salads chips etc.

I have stayed at the Montebello for a number of years now. The staff are always informative, welcoming, friendly and if I am honest a major reason why I keep coming back. Tracy and Sam, thank you for always being so happy, you always managed to make each stay better than the last.

Great

Great property. Excellent service and friendly staff. Close to shopping and restaurants. Walking distance to harbor. Unfortunately, very noisy at night from the nightlife in town. However, if you close the window, you don’t hear it. I will go there again.