The cleaning staff were very nice and efficient. The breakfast was lovely once we found the cereal ( it was in a cupboard shelf away from everything else) it took us 3 days, wasn’t totally keen on the cooked breakfast rather piled up and sat for a long time. The entertainment unfortunately was not for us obviously directed towards children our fault for booking in school holidays. The evening meal choice was a bit restricted our family who joined us for a meal did not think the service was particularly good having said that the staff were lovely

Very tired hotel. Not a five star. We had a Junior Suite which had a good sized bed, separate lounge area and large bathroom plus large balcony. The bathroom tiles were in need of replacing, hooks were missing and holes left in the wall, the shower leaked and overhead drench shower didn’t work at all. The room needs a refit. The large pool was nice but again tiles were broken or stained - needs a refresh. The sun loungers are stained. Breakfast was ok. Hot food wasn’t hot, tepid at best. But the continental was nice. Staff not the friendliest or helpful. For example a waiter on the Clubhouse clearly didn’t want to serve our large group! Not enough staff either so very slow service everywhere. But by far the most annoying aspect was the evening entertainment- every night VERY loud music from 10pm until 1am. To be expected maybe on a few nights but every single night. We have a small child so we’re early to bed but no chance of sleep until gone 1am - as then you had the banging doors of everyone coming to bed afterwards….. not a relaxing place!

Had a nice break but the hotel is very ‘tired’ and in need of some refurbishment. Rooms are a good size with comfortable beds, but pillows weren’t great. The bathrooms need upgrading - the shower was very small and the toilet flush was ‘tricky’, often needing several attempts. Floor tiles look very old and therefore appear rather dirty even though I’m sure they weren’t. Poor attention to detail too: kettle and mugs were provided but no tea bags, coffee or milk. We asked for some at reception who apologised and promised it would remedied, but nothing appeared during our 3 night stay. Good varied buffet breakfast and the dinner we had one evening was very nice. Definitely not the 5 star it currently holds.

Check in process wasn’t the best. We arrived early and stored our luggage. We were told they would call us when the room was ready, 2 hours after check in time, still not called. Went to reception and room was ready. Room was very clean and comfortable, just a shame it overlooked a car park to the rear of the building. Breakfast was ok, expensive if you don’t book in advance. We wanted to cancel it for our last day - hotel wouldn’t agree to that. Wouldn’t class as 5 star, but a very good 4 star.

The front desk staff are not very friendly or acknowledging of issues. The Air Con, although essential cannot be turned down, so sadly makes the room too cold. It requires a proper control panel

Maybe a little dated but nice big room, friendly staff and very clean. Breakfast was also good.

The hotel was very nice and clean, staff were helpful and attentive. We did have some issues with air conditioning in the room which we were told was being sorted but were unfortunately not during our stay meaning that our room was very warm at night due to the hot weather.

Was nice allround

Very poor choice of menu for half board . Irish bar food of very basic standard. Inedible. Blue Terrace excellent - but a very restrictive menu for a 5 day stay. Rooms refurbished without an eye for detail . Some dated and unreliable plumbing. Water completely off one evening without warning. Drain smells . Poor bathroom lighting. Noise from room above etc Impressive public areas but lots of maintenance issues . Not a 5 or even a 4 star hotel .

The property needs some updating. Areas showing wear and tear need to be fixed. Not a 5 star property. No bath mats, only 2 towels, no in room safe, no coffee machine. We could not use the A/C since entire hotel was still on heat and we were told that the hotel was either one or the other. Being 25 celcius out, couldn’t understand why the heat would still be running. Staff seemed pre-occupied and not particularly motivated to help. Property also understaffed. We were told that outdoor pool was heated, but it was ice cold.

Large well appointed hotel on the Mar Menor Golf Resort. Spacious clean, very large rooms with large bathrooms. Close to all facilities and the restaurants and bars on the strip.

Very nice place

Great hotel in a good location especially for golfers

Nice room with big comfy bed

Very helpful staff. Very large room and amazing climatized pool

The room was very tired looking with fittings coming off the wall (like the towel hook), the bed was very uncomfortable (it felt like it hasn’t been replaced since the hotel was built…), and the room was unbearably hot, with no possibility to change the temperature apart from switching the heating off. All of this made us check out after only one night. This was very disappointing as this stay was to celebrate our anniversary.

Definitely NOT 5 star...might have been 20 years ago but not now. Finishes thruout were worn and out of style.

Beautiful hotel and room. Very spacious and spotlessly clean - would definitely recommend! Staff very helpful too!

Large rooms, separate shower and jacuzzi bath.comfortable and clean rooms

Room clean Staff extremely helpful