The property was undergoing a major expansion in the early construction stage, but a significant effort was obvious to shield, and make safe, the front outdoor amenity area from the construction area. There were no adverse effects on the running of the hotel. On arrival at the car park, work was ongoing to maintain the gardens and outside wall plastering/painting - this was positive. The room and public areas were clean and well-run - parts had that “old school comfort” feel.

Unfortunately the outdoor pool was closed but the indoor was available. The beach ia so close and quiet perfect really. The staff well they were bloody brilliant. From check in/out, meals and drinks. Ao great. We will be returning. Thank you for a lovely escape xxx

Very helpful and friendly staff.

Liked the situation and the guest design Disliked NO warning about soup being scalding hot…. Could be dangerous

Lovely location but felt we were not adequately prepared for quite how much work was being done and it did spoil it a bit.

We absolutely loved the location! The gardens were beautiful and we lived sitting in the chairs overlooking the ocean. So many outdoor places to relax. The pool was fun for our daughter. The food at the restaurant was lacking though which is tough because there aren't any other options close by. Both dinners and breakfast weren't that good and that was disappointing. But otherwise wonderful!

This hotel has some absolutely stunning views and would definitely recommend visiting and staying here! There is also a health spa which had a swimming pool, hot tub and a gym. One thing to note is that you need to book a swimming slot on the day. This worked out well as it means you have the swimming pool to yourself which was nice. There is also a games room which has an air hockey and pool table which went down well with the kids. Breakfast had plenty of hot options which tasted great as well as the typical continental options as well. Staff were also very friendly and helpful. The only downside in the family room was that once the 2 children beds were out, there was very little space for walking and the beds were also blocking the wardrobe which made getting stuff in or out of them a little bit awkward. Also, a note to mention that my children reported that the beds were not very comfortable. Other than this small issue, the rooms were lovely and clean.

Really lovely hotel great location, staff really friendly and helpful, great food lovely atmosphere

We recently stayed at the Polurrian hotel for an extended weekend. The hotel has building work going on but our stay was not impacted in any way. Our room had a lovely sea view. It was clean every day. The food is highly recommended both breakfast and evening meal. The vista room is very comfortable with a great view. We used the indoor pool while we were there, it’s small but numbers are strictly limited to four people at anyone time. Löwenna served our dinner. We found all staff to be friendly but lowenna was so nice and gave us time to chat. The hotel is in an ideal location. We visited St Ives by train one day. Mullion cove and Porthlevan the next. The went to the Minack theatre to watch a show. It is an amazing place to visit. I highly recommend this hotel.

So happy we chose Polurrian on the Lizard for exploring the Lizard peninsular (Lizard point, Kynance Cove, Poldhu Cove) Vista restaurant offered stunning views of the coastline. The mussels we ate there were delicious. Such a beautiful place to sit and admire scenery. Breakfast was all excellent - full English, coconut chia, pastries. Staff were all helpful and welcoming! Didn’t want to leave! Spa was fully booked during our stay - only wish I had booked a treatment in advance!

Excellent stay. Sea view. Nice shower and elemis products. Really helpful staff. Nice room, good walking direct from the hotel along the SW way. The grounds are lovely with lots of plants. We had dinner and breakfast, both good.

Great staff, amazing location. Their private beach looks good, however, my dogs were not permitted (maybe a seasonal restriction?).

Clean room. Wonderful staff. Great breakfast. Lovely cafè and restaurant within the vicinity, plus access to the pool and spa. Location is very good with wonderful views of the sea, however, it can be a bit difficult during a very windy day. Overall, would defo recommend and would book again!

The property is tired. Some of the staff worked hard. Some were obviously inexperienced. But the big problem was there were not enough capable staff. Long waiting times for food. Ordering systems that failed. Simple things like getting your own coffee at breakfast did not work. Altogether a lack of energy and commitment to getting things right was missing. No obvious management. Fabulous views, great weather. Frustrating hotel. We stayed one night. Could not imagine staying longer. What a lost opportunity.

Lovely location and bedroom, but unfortunately spoilt by a power cut as we entered for breakfast. There was no cold meats or cheese ,I was offered a bacon sandwich but it was cold. I did feel sorry for the young girl serving ,so we didn't complain.But the main desk staff were very rude when I mentioned not having a breakfast ,she just said take a croissant .

The room was recently refurbished and was very practical for a larger family. The beach view was fantastic. The staff were always helpful, and we had a very pleasant stay.

We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem.

Stunning views

Excellent position. Lovely, friendly staff. Dinner was great too. Maybe I'd mark down the breakfast a little bit but still good. The current building works were not a problem

This is a stunning hotel