Polurrian on the Lizard

Maggie greeted us and checked us in. She was amazing! So helpful and informative. Remembered our names the who way through our stay which made us feel so welcome. The hotel was gorgeous! All areas were incredible. Our room was beautiful and the sea view was glorious. Food in the restaurant was great, including breakfast. Wish we could have stayed longer! 100% recommend.

Yes bar well stocked and very helpful and friendly staff beautiful location with stunning views cornwalls finest.

Fantastic location in historical but remodelled hotel.

Lovely warm welcoming staff. A pleasure to visit. Will definitely be back.

The room had lovely views over the cove and an open fireplace.

Clean room, friendly staff and

Lovely little suite. Clean and lovely decor. Bathroom/ shower great. Swimming pool Delicious food

Amazing family weekend break enjoyed our short stay, could do with more breakfast options. Lovely and friendly staff members

We loved this hotel - the setting is stunning, and we were so comfortable with the beach nearby, we didn’t get back in the car for our entire stay!

Breakfast staff on two days of my four night stay, were a little unwelcoming, querying whether I was on the list, or arriving at the correct time. Otherwise a very nice stay.

Loved the character of the place and also seeing that dogs are welcome😃All dogs we saw were very well behaved and staff were super friendly 😊

Fabulous room and pool. Great food with the best view in Cornwall

What an amazing introduction to the beauty of Cornwall ! The location was magnificent, hotel facilities were top notched and great hospitality to top it off ! Such care and attention for everything that was on offer, our Labrador had the best time as well !

Our first stay here and hope to return some time. Very reasonably priced. Great room and comfortable bed. Staff very helpful and friendly with nothing too much trouble. No pets and we didn’t use the pool or spa as we’re in our 70s and were keener to go out and take advantage of the gorgeous weather and beautiful countryside and beaches!

Easy to locate, nice view across the water, great walking area. Hotel room was a bit small for my liking, bathroom was compact. Breakfast was good.

Lovely hotel.

Very friendly and eager to make your stay as comfortable as possible and the dogs

I’m writing to escalate a complaint regarding my recent stay at Polurrian Hotel, booked through your platform from 18th to 20th July 2025 (Room 204). This is now my third attempt to seek resolution. Despite multiple emails and calls, the hotel has failed to respond meaningfully. When they do reply, they claim not to have received previous correspondence. Their refusal to cooperate has left me with no choice but to request your direct intervention. The stay was deeply disappointing, with multiple issues that fall far below the standards advertised on your site: • Unhygienic bedding: We discovered what appeared to be fresh blood stains on the mattress topper. Housekeeping responded but could not resolve the issue. • Misleading facilities: The gym was in poor condition, with broken or missing equipment. Staff showed no concern when we raised this. • Restricted access due to wedding: We were unable to access key areas like the lawn and pool due to a private event. Reception claimed guests were notified, but we received no such communication via Expedia. • Poor maintenance of spa and pool: The facilities were dirty, damaged, and unsafe. I have photo and video evidence. • Neglected games room and snug: Equipment was missing or broken, and the space was left in disarray. Loud music from the events room disrupted our evening. While breakfast and spa treatments were excellent, they do not compensate for the overall lack of cleanliness, maintenance, and customer care.

It was lovely to be right on the South West coast path from the hotel door. The staff are really friendly. The food was well cooked and the menu included pizzas. We used the leisure centre but unfortunately not the outdoor pool as the weather was awful. We will stay here again when we're in the area.

Lovely views and friendly staff. Missing a final polish and speed of service . Shame the indoor pool had to booked around local lessons and that the gym had old and slightly tired equipment.