Hotel room was beautiful and clean. Staff were very nice.

It’s not great that for a 5 star hotel where they advertise a spa, you actually have to pay €30 per 45 minutes of spa time and another €2 for a shower cap!!

Es mi hotel de Madrid en el cual me quedo cada vez voy a Madrid. Si bien está lejos del casco histórico y lejos de comercio central es un hotel fantástico. Excelente relación precio calidad.

Besides clean room, staffs, amenities, the location is great!

This hotel is great. We came from Abu Dhabi, so we know about luxuries a hotel can provide. Eurostar gave us everything we needed from breakfast in the morning to coffee in room.

Excellent

Fabulous, great restaurant

Nice and clean, only that I don’t like it .. the peoples greetings you only smiling to peoples wearing coats… lol like us they just looking of us like surprise stay in they hotel.. don’t judge people from they look! Some time the regular people has a lot more than they look good but used credit card hahahshaaaa but the rest all this hotel is good 👍 I like it

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Clean and nice property. Staff was nice and helpful. Close to shopping and restaurants.

It’s a great hotel , with great staff

The staff was friendly, the hotel is clean and the amenities are out of this world. The place made me feel like I was James Bond. The rooms are very modern and the provided toiletries are appreciated. The restaurant staff as well are top notch, next time I’m in Spain I’ll definitely be staying here !!!

Fronts desk staff was great, room was spacious and clean. Room service food was great but they did not know much about their own menu and were not open about room charging. Overall good experience, room service has a bit to work on to be great.

Overall the stay was nice. Hotel is clean and room was comfortable. The breakfast buffet is not worth it. Could've had better hot food choices and we had to find our own coffee; server never came to tabel.

I don’t think it’s a five star hotel.

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It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.

modern hotel

Always great quality and consistently great service

We had to change rooms twice to get one with working air conditioning. Didnt get to bed until 1am because of all the craziness. The AC panels look like they were installed in 1982 - totally useless. If you want to be able to control your room temp, avoid this hotel.