7.4
Pleasant
From 3,139 reviews
Cleanliness

7.6

Room Comfort

7.2

Service and Facilites

8.2

Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Leona
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lock on door was falling off, bathroom redos were poor and full of cracks and uneven tiles, hallway carpets were not once vacuumed in the three days we were there. And the carpets were stained with who only knows. Back door never closed. So anyone could enter hotel at any time of night. No security at all. Was promised free bis passes, then told we couldn’t have them because we booked through expedia. Jacuzzi was white with chlorine and the pool was tiny. Would not recommend at all.
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Jean-Paul
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The place is looking very tired, room was looking old, pool area needed the ceiling to be redone. Overall good location but needs a big Reno.
Sophie
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

L’emplacement est génial, à proximité de plusieurs restaurants/magasins. Nous avions une chambre qui menait directement à la piscine, les enfants ont adorés. Nous reviendrons assurément.
josee
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

La piscine et le spa wow de toute beauté cependant les consignes après 8h00pm adulte seulement pour le dpa ne dont pas respecté autant par les parents des enfants que le ou la sauveteur qui travaille. Les chambres sont propre parcontre la télévision ne fonctionnait pas et la plaque de cuisson non plus pour la partie uniloft dur ma chambre était la les murs ne dont pas insonorisé mais lorsque hésite aviser au comptoir il était trop tard le doir et avait personne de disponible cependant d'antan dans la journée y a fu personnel adéquat.
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Karine
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hôtel bien placé par contre il t'offre le Boston Pizza pour les repas mais c'est très dispendieux . Un repas sa va mais pas plus! Côté piscine, il manque de surveillance les enfants dans le spa quand c'est inscrit 17 ans et plus c'est assez désagréable quand tu veux relaxer!
Mamadou
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pres de Centre ville et des l'autoroute
Mario
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Les déjeunes sont assez ordinaires pour le prix mais j’avoue que j’avais le choix d’aller déjeuner ailleurs
Luc
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Bien pour la famille. A mis chemin entre le village vacances Val cartier et le vieux Québec.
Leilani
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

El hotel cómodo y geográficamente bien ubicado. Solo el mantenimiento del hotel, debe mejorar.
Jelyn
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a good stay. Clean room nice staff and god food
Mei Ying
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

NA
Alexis
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

De très belle chambre, propre et au goût du jours.
Marc-Andre
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Propre, facile d’accès, stationnement facile
Chantale
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Good
Shahrbanoo
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our stay was disappointing. The bathroom vanity was broken, and the faucet was difficult to use because it didn’t operate normally like other faucets of the same model. The appliances and fixtures were not clean, and the hair dryer was covered in dust, which gave the impression that the room had not been properly maintained. Another major issue was the strong chlorine smell from the swimming pool, which could be noticed throughout the hotel, not just in the pool area. Overall, the lack of cleanliness and maintenance did not meet our expectations, and we expected a much better experience.
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Jen
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a nice stay. Clean and quite area
Oussama
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

L'emplacement stratégique et la proximité aux commerces de base comme les supermarché et les restaurants. La proximité aux routes pour se rendre rapidement au centre ville. Certaines chambres ont des cuisinette ce qui est tres pratique pour les familles et ceux qui veulent cuisiner leurs repas. La piscine, le bassins chauds et les sauna sont super.
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Jaclyn
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Family vacation for 4. Hotel is ok. Staff were ok. Checked in the guy at the front desk barely acknowledged me standing there. Pool area is very nice. Life guard is always on duty. Hot tub, cold pool, and a main swimming pool. Kids loved the pool area. The hotel is about 20 minutes from old quebec. The bakery/cafe to the right of the hotel highly recommend.
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Sylvie
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Tout etait parfait, service impeccable, piscine et spas dans une fabuleuse ambiance
Mona
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bon service et resto
Number of reviews per page
20
40

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