We experienced a serious safety concern during our stay involving a bathroom outlet that sparked and caused damage to personal items. This was reported immediately, however no room change was offered and the concern was met with a dismissive response at the time. There was also no follow-up during the remainder of our stay.
The pool area was another issue — the water appeared dirty and the floor surrounding it was extremely slippery. My granddaughter slipped while exiting the pool area and sustained a concussion.
It was not until the following day, after contacting the corporate office, that any meaningful follow-up occurred.
While the situation was eventually addressed and compensation was provided, the lack of immediate response and attention to safety concerns was disappointing.