Great parking, staff very helpful (especially Carol) lovely evening meal with entertainment Breakfast sadly lacking

Room ok but the staff not very cooperative.

Room was perfect. Breakfast great. The only negative was that the swimming pool was closed.

Will stay agsin

The public areas were recently renovated and they look they look nice and up to date. Otherwise it is a standard Novotel business hotel.

Easy parking, quiet spot

There was an issue with the booking, I had booked for 3 nights, but they only had 2 nights booked on their system. Also their system was showing different prices, to the booking prices, so I had to agrue with them about the cost of each night. Lastly the aircon was not working in the bedroom, so we had to move rooms after the first night.

Great it had an open Resturant but the staff was pushed as only one, so service good but very slow. Would definitely go back having said that.

Hotel is in a run down relatively poor area as a result there were groups of young people hanging around and in the quieter areas we did not feel safe. Security of the car park was a concern. The restaurant seemed under staffed and was in some disarray with long wait times and poor communication.

Staff are friendly and receptive. Rooms need to be updated and modernized.

Comfortable and clean.

Average hotel. Needs renovation, there are newer hotels nearby or city centre with same or better price.

The worst place have ever eaten as a coeliac. Daughter was given ‘penne’ as a gluten free meal. It wasn’t a gluten free version. Some staff were doing their best to help and clearly hasn’t been given any training on allergies. One member of staff (and the allergen menu) said chips were gf, the next member of staff said they were not. Do not eat here if you have allergies. The staff were lovely and just doing their best.

Generally good. But the electric car charging facilities were very poor. Firstly they looked dangerous/ out of action and secondly they didn’t have commonly used plug sockets. The nearest alternative chargers are a long way away, which was extremely inconvenient. I won’t stay again unless they upgrade their electric chargers.

Easy stopover

Nice place for a stop on the way through France. Outdoor pool and play area was great for kids! Seems everyone else had the same idea! Restaurant gets booked up quickly and we struggled to eat due to delays getting to the hotel with the now inevitable immigration delays at Caen port. Uber Eats to the hotel was a saviour. Breakfast on the other hand was utterly appalling. Came down at 0830 to find the buffet completely devoid of food and the staff very slow to react and stock up. Even then it was limited. Not sure what the issue was that a breakfast advertised to 10am was lacking 90 mins before that. If they sorted out the food and drink issues at this hotel, it would be a much better experience for all guests.

Really great place to stop

Relaxed and clean property with very helpful staff

Room smells Corridor smells of cigarettes Given broken cot Room dirty This is not a good hotel, we arrived late and thenkntk reason we have stayed is because we are tired

The hotel room was clean and tidy. For me this was a 1 night stop over and the hotel ticket all boxes.