Ideal family venue. Breakfast was always good and had a good flow each day with almost no delays to get a seat and eat. Staff are super friendly and helpful!! Laundry is ideal too. Full recommend staying here.

The front desk staff are outstanding! Rooms are clean. This hotel is very welcoming and always a go to for myself

The hotel kindly upgraded us to a suite, seeing that we had 2 kids and a several night stay. The breakfast was great! Our kids loved playing in the pool. We were able to do laundry. Thanks for a great stay!

Great hotel. Close to downtown

The hotel staff had a prepared document of nearby amenities. We especially liked the list of eating places with walking distance. They even had a category of dog friendly places. The hotel was clean, staff were friendly, and it was nice to have breakfast there

The staff was super friendly and helpful. Great amenities with the pool,hot tub and fitness room. The room was spacious with a seperate seating area with a couch and kitchen area with microwave and sink

Room was not very clean. Had to wipe brown substances off toilet seat on arrival, dusty surfaces and mirrors were dirty

The water in the rooms never got cold which was a bit odd The breakfast is not bad, just a bit to processed with the eggs and pancakes

Great staff, very helpful with checkin & recommendations for local sites. And a good location close to Courtney shops and restaurants.L9cals restaurant is just a walk away and very good! If you are a bike rider this hotel is right on a bike, walking, birdwatching path that is a about 5 km s and keeps you a bit off the highway really nice addition to a trip

Great place to stay in Courtenay, welcoming and very helpful front desk team, huge room with lounge area, laundry facilities were an expected bonus, pool and solid breakfast buffet options. Will be back!

Very nice hotel. I have stayed here many times. Staff are friendly and rooms are very clean. Breakfast was great as well.

The staff were very friendly and helpful, breakfast was very good, the room was clean and quiet and the whirlpool and pool very nice.

Very nice staff kind

From the moment we walked in we were very impressed. The front desk staff was very helpful and super knowledgeable. She shared a long list of nearby restaurants and highlighted a few of her favourites. I explained we required celiac friendly restaurants and she then highlighted those as well. The breakfast dining area is always open so you can get juice, tea, hot chocolate and coffee at any time. There is also fresh flavoured water near the reception area. Breakfast itself was goof. They also have gluten free bread and a gluten free toaster. The rooms were nice and comfy. The pool, hot tub and slide were nice. My child hit their head in the slide because they didn’t lay down the whole time. Overall it was nice and we would stay there again.

Jesse (on staff) helped us get into another room very quickly when we had an issue. He went out of his way, and all staff were friendly.

Great

Very good value with a nice little sink and microwave. Comfortable bed. We enjoyed walking our dog in My played Park. All in all a great stay.

Everything was lovely: quiet room, nice breakfast variety, friendly and helpful staff, wonderful aboriginal art on the walls. One thing irks me (and I've had this issue in other hotels too). The room staff seem to be unaware of the "towel on the rack, leave it there; towel on the floor, replace it" announcement in the bathroom. Every day, despite my putting the little notice WITH my facecloth ON the rack, it disappeared and a new on appeared.

Continental breakfast was amazing, loved that the gym was 24/7 and location was perfect. We will be back!

Nice hotel. Staff was amazing. Room was also great