Excelente personal y lugar

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The most helpful stuff in this hotel. Made us feel very comfortable all the time

The hotel staff here were so helpful. They went over what not to miss in Florence which takes extra time, so we highly appreciated this. We discovered that our apartment was inside of an ancient coliseum. So much history! They greeted us with a cold drink and it was so refreshing on a very hot day. In the morning, they had coffees and pastries available which was unexpected. Thank you so much! A wonderful stay!

The hotel was very clean and amazing location! Parking is $30 and staff didn’t speak English. The apt was offsite but once we figured out gate - had a great stay!

Very helpful staff! Comfortable and clean room and great location!

The staff were wonderful and so very helpful with our experience. Definitely recommend!

Love the location and the helpful staff! We will come back for sure

What a delightful stay. The owners and staff take such pride and delight in their city and are quick to offer advice on places to visit. The location makes most destinations walkable. Their advice on restaurants was spot on! The only downfall was no elevator, but with the history of the building, it is understandable. We can’t wait to return. Highly recommend Hotel Santa Croce.

The annex where is stayed was extremely small and not at all represented in the pictures of the hotel. This was quite misleading. Otherwise was staff was helpful and was cleaned and done up well.

No comment

This hotel has an amazing location right in the center of Florence. Lots of restaurants and shopping in the walking distance. The owners Mario and Gabriel truly know how to welcome their guests! they are so friendly and helpful. We can tell they really cared about our experience. Even though we arrived early before regular check in time, our room was ready for us as they reached out beforehand to inquire about our time of arrival. They gave us all kinds of useful information about the area, dining options, as well as some historical information about the surrounding buildings. They helped us move our luggage up the stairs, too. There is water for purchase in the lobby any time you need it. Morning time could get a little crowded on the main floor, so they actually accommodated us having breakfast in our room one morning and brought up trays with food and coffee. Someone was always around to help us with questions or order a taxi. The hotel has a front door code, so it feels very safe. Overall, really wonderful experience and I highly recommend their hotel!

Good room in a great location.

Amazing staff! Very friendly, and they sat down with us to give us an overview of the city and guide us around the area. The room was as expected and it was a good stay overall.

The hotel was clean and well located with walking distance to the main attractions I was looking for. The staff was kind and informative.

Mario and the staff were incredibly accommodating. We were helped from the minute we stepped into the doors of the lobby till we checked out 8 days later. Traveling internationally can be intimidating but Hotel Santa Croce put all the uneasiness I had being in a foreign land with my wife and son to rest. I will return to Italy and I will absolutely stay here again.

I loved this property, it was only my husband and myself, the room we had was not kid friendly but I’m sure they have good accommodations for families. This was close to everything our room was in another building but it was right near the hotel office. I would definitely go back to Florence and would stay here again.

Hotel staff was wonderful!

Positive of this property is location. It’s very close to major attractions. Staff is very friendly. Negative is the size of the room and specifically shower. There was barely any room to turn around while standing in the shower. Not sure if all the showers are like that, we were on the first floor. Another issue was noise. There was lot of noise from the outside street and also from the people running inside the building. Air conditioner wasn’t cooling enough, was shutting off every few minutes. Overall, it was a positive experience with some negative.

Lovely place to stay, close to everything and the hotel staff were amazing and so helpful. Will highly recommend to friends and family if they travel to Florence. We were sad to leave. ❤️