Unfriendly welcome, everything seemed a surprise or difficult to the staff on the front desk. Staff at dinner were much better. Just an overnight stop in our way to France, parking was good.

The staff was very attentive and the meals were excellent.

Excellent location. Staff service was average. Hotel is in great shape and nice accommodation

Great location, good customer service, lovely food, nice rooms that were clean and spacious. Free parking onsite and excellent views.

Internet was slow but not a problem. Breakfast was continental but great choice of food. Would recommend

Last minute booking while travelling from St Malo to Alicante region. Picked it as limited dog friendly availability. The hotel is situated in the foothills of the Pyrenees in a beautiful area. So quiet and the staff were all so welcoming. Excellent room looking out at the mountains. We ate in El Boj restaurant which was excellent food & service & not expensive. 3 courses for €30. Excellent breakfast too. We will definitely stay again

Nothing to dislike, this was the best hotel I have ben to for a long time. It is set apart from the main area of Canfranc Estacion and has a unique history. The decor is wonderful, especially the ceilings. Comfortable room, excellent dining. Lovely friendly, attentive and professional staff.

Stayed four nights, I arrived on a motorcycle I parked directly outside 24 hour receptions window I did lock my bike but it felt safe, Very friendly staff, good level of cleanliness, although the bed was way to hard very uncomfortable almost painfully so, the restaurant food made up that, not an enormous choice but very tasty and well cooked, I would definitely stay again

A well-appointed, attractive hotel, in a stunning location. Warm, friendly welcome at check-in. Quite a long walk out of town but as it seemed to be popular with hikers this presented no problem.

Friendly staff on the front desk, an excellent breakfast accompanied by a great waiter, and a brilliant location for exploring the mountains and town. Room a bit basic and beds not particularly comfortable.

Reception were very welcoming and shared information about the area. Check-in was swift. Parking was easy. Room was a good size with lots of wardrobe space and a safe was available. Shower over bath, needed a little tlc re blackening of the sealant - care needed in the shower as water can suddenly run very hot. Set times for booking in the restaurant - not a problem. The food was absolutely amazing in all aspects - presentation and so delicious - we made compliments to the chef each evening we dined here. Lots of relaxation areas available. A very relaxed, comfortable property. Look forward to the possibility of staying here again in the future.

Great hotel, great location, very freindly staff and very helpful, easy parking in front of hotel, great stop off en route to southern spain.

A fabulous stay, beautiful area. We enjoyed eating in the restaurant and using the Spa.

A good stay for one night. Friendly people, a good diner!

Nice hotel in 19th century building updated and comfortable. Outside of town.

A very pleasant quiet location. Lovely surroundings..The staff were very helpful.

The hotel looks fine from the photos but is a little tired. After a long drive, we booked in around 5pm but the restaurant did not open until 8.15pm.

Slightly out of CanFranc so still need the car to get into the town (and Station area). Reception was very good and the rooms were fine, perhaps in need of a little refurbishment at some point in the not too distant future. Bar staff a little huffy when I asked to taste the wine when served from an aleady opened bottle. I imagine a question of investment but outside areas looked in need of attention. Not bad but perhaps neglected.

Excellent property great friendly staff

Excellent sauna and friendly staff