Room- needs improvement . Staff - great Location - fabulous Amenities - I was never informed by the hotel before my arriving that the restaurant was under renovations.

Room was lovely - great size, nice decor and a balcony overlooking the main plaza (the longest in France!). Spotlessly clean and staff that were very helpful and on hand. Only disappointment was that the breakfast was served across int he Best Western hotel due to the Hotel Bristol Reims kitchen refit, but it was a fabulous breakfast so worth the 30m walk out from the hotel!

The room Smelled terrible when we arrived. We barely slept because it was also freezing cold in there and nothing to make it better. It was loud from people partying outside. We had asked at the restaurant to eat with our dog. They said they will make us a special table ready in 25 min. So we waited 25 min and then came back. We said we had the reservation and the guy there said we can sit outside ( it was around 3 degrees ) . That is unacceptable and also the tables outside have been available 25 min earlier so why would we need to wait for this time? We left and got take away to eat in the room. So all in all bad experience. Breakfast was good staff at desk was friendly .

Nice location with bar restaurant

Amazing central location. The underground car park is right next to the hotel and you can park there for a reduced rate, which is really reasonable. Very friendly staff. Room was really quiet, clean and had character.

The hotel is located centrally in Reims. Hotel room was very dark. No view outside! Cleaning could have been better. Bathroom was very compact. There is a restaurant attached to the hotel where you can choose to have breakfast. There are other options avaliable in the city. Reims station a very short walk from the hotel. If you are only sleeping and showering at the hotel then this will work for you.

Room and breakfast

Sarah and her colleagues are the reception were terrific. The room was small. Our first night, we were given a room that faced onto the plaza -- which was super noisy until about 2 a.m. We got moved to a room facing an inner courtyard the next day, which was much better. Very convenient location, other than the noise.

Only plus points are good location for town centre and comfortable bed and helpful receptionist Didn’t like that the toilet is right next to the bed . The room looks tired but that may be due to decor We asked to change our first room allocated as there was a constant buzz from a compressor unit. However that was nothing compared to noise later. A bar across the road had loud music blaring until at least 3am . This was followed by the road sweepers and then the dustbin men! As a result we got no sleep Cannot recommend at all unless you don’t mind not sleeping! But can recommend their restaurant which is good

Nice place to stay but there is a noisy night club across the street.

Loved staying a week here in REIM and exploring . The staff here were were wonderful and always willing to help ! The EDITO restaurant also good and plenty of options around

Staff was helpful and friendly ..love the location and so many options in area…we’d stay here again!

We booked a 4 night stay. The room was small and dark, not helped by the only light at one end of the room not working. We reported it 3 times before it was replaced with another light that didn’t work. We were left without a towel one day, discovered this in the morning, went to ring reception for a towel, phone didn’t work. It was a nice quiet room but too dark. Very little natural light. Also small. The photos on the website flatter the rooms, like a lot do. But you wouldn’t get your luggage past the bed, you have to carry it over the bed. Bed was comfortable and a queen as per the description, but just fits in the room. The restaurant was very good, the bathroom was clean and worked, but the room is clearly unloved (safe didn’t work either until we were given the over ride key). Had the feel of a room that was used as spares for other rooms. We were offered a change of room after 3 days and the failed light replacement but choose not to move for our last night. The door for the room next to us looked very narrow too. So looks like small is a feature. The reception staff were very polite and helpful, tried to get stuff done, it just didn’t happen.

The hotel is in a precinct that maps (Google and Apple) doesn’t recognise yet. One tried to make us go through bollards! The other took us up a bus lane too late to turn back! Luckily eventually we found public parking underneath the hotel. We had to drive around the block to work out how to get in there Staff were lovely and the bed was really comfortable. The room was quite dark as far as lighting as well as decor. The shower was in the bath that was not very easy to climb into. I also slipped and hit my elbow. I’m fairly fit and agile but anyone with reduced mobility or pregnant may struggle. We have stayed in better for less however it is location that oh take and the precinct is full of bars and a wide choice of restaurants.

Avoid this hotel! We were in a room on the 3rd floor and the noise from the street was very loud. It’s an extremely busy pedestrianised road and the noise from restaurants and bars below made sleep impossible. We had a child with us and the noise kept them awake until the early hours of the morning. Then the street sweepers started….. hotel could do more to muffle noise with shutters, extra glazing and heavy curtains Beds very hard too, breakfast small and hot food not replenished. There were multiple guests who didn’t get any bacon and eggs. It was not a good nights rest. Only positive points I can think of is that the shower was hot, has an elevator to 3rd floor, parking convenient and wide choice of restaurants for dinner. Staff were friendly enough. Very disappointing overall.

Very convenient location, easy walk from the train station and all the buses and tram. The breakfast was good although the buffet area gets very crowded with only one way in and out. The staff were very helpful at the front desk. We ate at the restaurant it was lovely good variety of dishes. Can get a bit niosy if you are in the front rooms with bars and restaurants and also delivery trucks early morning.

Great location

Great location, with underground parking practically outside the front door. Reasonable sized room, comfy bed,but no view. We looked out directly onto a wall and venting pipe. Excellent choice of restaurants on street. Staff very friendly and helpful. Would recommend.

We booked for two nights and left. It was very dirty and felt more like a backpackers hostel than a hotel.

What a wonderful location, in the middle of all the eateries and bars. No noise either, even though there was a small balcony from our bedroom, overlooking the street with all the restaurants. Park in the Erlon underground car park, a 2 minute walk to the hotel.