Apartamentos Suites Santa Cruz

Explore Apartamentos Suites Santa Cruz
8.2
Very Good
From 446 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

9.4

Service and Facilites

8.8

Traveler Reviews Apartamentos Suites Santa Cruz

Number of reviews per page
20
40
Top reviews
Maria
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The washroom was very dirty and with fungus. We tried to cancel our stay but Expedia didn’t get a response from the property and neither offer alternatives. We had to stay or would lose our money. They finally cleaned the room but the whole experience made us waste time and ruined our initial experience in Sevilla.The pictures shown a much better place. It is also extremely noisy. Would not recommend it! It also undermined our trust to Expedia.
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Francisco
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff was great but bath was not clean. Apt needs some renovation. WIFI was useless. They brought a wireless router that didn’t work neither
Susana
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff is kind but I wanted to talk with the manager and I wasn’t able to. The location is perfect and it works if you want to walk and see the most touristic places. They cancelled the breakfast because of an external issue which I understand but they need to solve this quickly or share alternatives to their clients.
Malwinder
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Proximity to old city
Taylor
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location tucked away on a quiet alley. Room was pretty but very basic. Met our needs for a 1-night stay before flying home. Staff were wonderful and helpful!
Toby
2.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Lots of empty gestures. Horrid smell in room. Very misleading advertising. Unfortunately poor experience from start to finish.
Anny
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Spacious clean room
Meng
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Broken Wi-Fi: The Wi-Fi did not work at all during my two-day stay. When I reported the issue, the staff said they had “requested a technician,” but their tone suggested no one would actually come to fix it. When I asked for an ETA, the response was simply like I don’t know. Cleanliness Issues: The apartment was not very clean. It felt quite dated, and the bathroom in particular had an unpleasant odor, similar to urine. Staffing & Service: It seems the staff are shared with the nearby Halo Hotel. Even though I called 30 minutes in advance as instructed, I still had to wait outside for 10 minutes before someone arrived. There was no on-site staff presence and no room service provided during the stay.
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Sonia
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Well we were not happy because our room and place never had the internet , even with password nothing worked . The bed was not comfortable . We tried to no stay in the room We only liked the location .
Shawn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Only reason this did not get a five for full experience was the internet was down the whole weekend, which we paid for as part of the booking.
Andrea
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Sehr gute Lage,( zentral , mitten in der Altstatt) . sauber und die Wohnung hatte alles nötige . Man fühlte sich wohl. War sehr ruhig, da die Wohnung in obersten Stockwerk war. Das Zmorgen gleich um die Ecke in einem Hotel haben wir nicht beansprucht.
Andrew
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Stunning property. Excellent location. Friendly staff. Allowed a worried free experience in Sevilla. Local dining, attractions, you name it was accesible and led to a “whirlwind” of experiences for us! Sevilla was quite a blur!
Brianna
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Property is in a beautiful, lively location. Bring ear plugs if you’re a light sleeper - we stayed in the apartment with windows that open to the alley entrance. It was so loud each time someone entered the shared common area, there is no sound proofing and the door slams at all hours of the night and morning. Walls are paper thin, we could clearly hear our neighbors next door singing until 2am. The smell of the apartment and common area is almost unbearable, we are thankful we only had to stay one night - it’s smells strongly of mold/mildew or sewage. We had check out at 11am and needed to store our bags until we left at 12pm - they charged us $20 for one hour of storage. Overall, would NOT book this stay again when visiting Seville.
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gonzalo o
icon-with Partner
with Partner
6.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

We got a street room next to the entrance door to get into the apartment complex. It could not have been any noisier! Slamming of the door and people shouting all night! Service was good but would not recommend that Elvira room to ANYONE!
Kevin
icon-with Partner
with Partner
6.0
/10
Reviewed 92 week(s) ago

Hotels.com verified review

Checkin is at another location around the corner. We checked in, then she walked us around where the apartments are located. We were on the 2nd floor. Room was clean with plenty of room for the 2 of us. Problems: The bed was very hard. It’s ok if you like hard beds. Noise was HORRIBLE all night. The walls are extremely thin, and you hear every conversation in other rooms. We heard loud snoring right behind us. Everyone coming in and out for the night was loud in the middle foyer. You hear everything. For some reason, the people above us were stomping around and banging things ALL NIGHT. We did not get any sleep whatsoever. The breakfast was not good, and very pricey for what you get. That seems to be the norm for Spain hotels. We went somewhere else after the first morning, much cheaper and better food. The wait staff seemed more worried about collecting everyone’s money than putting out more food. NOW, Sevilla was SUPERB. We loved Sevilla. Great place to visit.
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Robyn
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The apartment is a sound machine. From the noise from the street below, the neighbors across the street to the other occupants of the other apartments very echoy and the doors make alot of noise. Was there 5 nights had 1 good night sleep. The location is awesome. No where to sit comfortably but the bed as the chairs were very uncomfortable. The bathroom and the kitchen table and chairs need a lot of refresh. The employees were awesome.
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Radha
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

The apartment was very cute, Joaquin Rodon, the staff at the reception during the time of our check-in was super lovely and friendly! He even welcomed us with some champagne and gave me a travel adapter to use during the duration of my stay. He made our stay very comfortable and helped us out a lot! The room was clean however, there was a dead cockroach in the wardrobe but we didn't use the wardrobe so not much of an issue for us! Otherwise, really lovely stay! The breakfast could have been better as the food wasn't that tasty, and I personally don't think its worth 15 euros per person.
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Kyndle
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

It was truly Joaquin, the manager. He runs such a beautiful hotel and made it magic.
Tatiana
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Primero lo bueno: Excelente ubicación justo en el casco antigüo y a pasos de muchas atracciones, restaurantes y compras. El apartamento esta equipado con lo necesario para hacer desayunos. Lo malo: Es un edificio de 3 pisos, viejo y de madera, tuvimos la mala suerte de quedarnos en el primer piso y no pudimos dormir, se escuchan los pasos, portazos y cada cosa que sucede en los pisos de arriba. Además esta en un callejón muy concurrido y se escucha la gente pasar día y noche. El internet de la propiedad dejó de funcionar y no tuvimos por el resto de la estadía.
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Theresa
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Great location. Beautiful place. The only reason I didn’t give it 5 stars is they limit the amount of toilet paper, coffee and towels.
Number of reviews per page
20
40

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