The hotel offers a transfer shuttle service to the airport which does not comply with the Italian law. At the time of payment, the driver refused the payment by card (POS) claiming he did not have the device. As a result, I was forced to withdraw cash from a Euronet ATM chosen by the driver and to pay in cash, and I was charged an unjustified additional fee of 4.95 euros for the withdrawal and for making the cash payment. Pursuant to current Italian law, accepting electronic payments via POS terminal is a legal requirement for all service providers. Since the shuttle service is attributable to the hotel (whether provided by an employee or an external contracted chauffeur service), management is responsible for the driver’s conduct toward the customer. Besides that, the driver did not issue an immediate tax receipt for that cash; the tax receipt was sent via email after, only after some persistence they are not complying with law. I have asked a refund to the hotel, but as per today, no refund received.