Especially when I checked in, the staff was so kind and polite to make me happy. It’s so impressive! Thank you so much :)

Like: Location & staff Dont like : very outated

great staff

Awesome team at the front desk.

In town for a family get together, I stayed at the Eventhotel Pyramide because it was the chosen hotel by other family members. The quality of the establishment was adequate, from cleanliness to quality of food. However my issues range from impolite staff at the bar/restaurant to also unclear or false information at the time of booking. The resort boasts an airport shuttle, yet when requesting transportation for my flight, I was told they do not transfer 1 passenger at a time. They would call a taxi which would be at my own expense. I was told, too bad. The employee said he was empathetic to my cause, and when showed the booking information, he clearly agreed with my point, but said he was not authorized to send me by shutttle at the hotel’s expense. The added cost would have totally changed my place of stay. Clearly not what was advertised. As for the impoliteness of the bar/restaurant staff. The two men working last night were extremely impolite and ruse with many guests, not myself. I overheard them at certain occasions yelling at patrons. Telling them just to leave rather than staying for drinks or dinner. Absolutely unacceptable for someone working in the hospitality industry. Shame on them.

Good: Excellent large room Seems like good range of catering and facilities Swift and helpful service on check out Downsides: WiFi didn’t reach the room Tv also didn’t work One instant coffee for two guests… Reception staff when checking in seemed unhelpful. Little to no direction to where an ironing room was located - also the listing said iron and board available on request which isn’t quite true Overall mixed - could be excellent but held back by the above

Property was clean and fancy really enjoyed our stay nice peaceful area outside the city

The room us fantastic

The staff were freindly and helpful, our roo. Was large, clean and comfortable with air-conditioning. The hotel was on the outskirts of Vienna ehich is normally serviced by a direct train and easy to get to, unfortunatelythere were works on the line duringour stay, but this is nothing to do with the hotel. Its opposite a large shopping park that is on foot. Overall we were satisfied with our stay.

Breakfast was very cold and crockery was not properly dry and clean ☹️

Very large property, spa area was ok, rooms were great. Breakfast was great!

Very nice hotel , staff friendly and helpful. Room was quiet and comfortable, the restaurant is limited, but the food is reasonably priced and very tasty ( didn’t have breakfast) the only thing that let it down was the non existent air conditioning, it is just a fan , it doesn’t cool the air at all . The pool area both indoor and outdoor is lovely, very relaxing. I will definitely return, but maybe not in high summer due to the non existent air con

It is sparce and far from the city center. They wouldnt give us access to amenities because we were with a tour group.

Too complicated to navigate as no proper signage Bath tub too high for the Senior Citizens to use Flies on the bread at the breakfast area

excellent breakfast free parking a little distance to walk but OK no dinner in hotel - only snacks Gym nice pool area no towels and need some investment as not modern standard

.

The pool was very unique and pretty. Unfortunately we didn't have a long enough stay to use it. If we ever spend time near Vienna, we'd definitely go back there. It is easy to get to from the highway and the train station was a short walk from the hotel and it went straight to downtown Vienna.

The property is in a great location. Easy walk to the tram station and 30-40 minutes to Center. Breakfast was excellent with lots of choices, rooms were clean and very nicely renovated. Pool and health area were fantastic as well, great hotel for families. Highly Recommended

Hotel needs to renovate its furnishings but otherwise was great!

The parking place.