I had read reviews and hotel advertising and seemed worth the additional cost so booked to stay here. I arrived early and found the location problematic because it's on a busy road and there is NO place to park a car. Not even an welcome entrance area so one doesn't know what to do. It meant driving back and forth a few times ending up parking in the gas station across the road. With this being already stressful to then arrive and the main doors locked! 11:30 am! I went to a Butcher next door who helped me and showed me a buzzer which rang a bell and eventually a staff member came down but said to come back later as staff had gone to the bank. By this time, with my car illegally parked I was getting more frustrated. The Butcher told me I could park in a parking area down the road. So I first got my luggage and crossed the busy road and left in hotel lobby. I'm mentioning this so one can be prepared and not go through what I went through. The hotel itself is okay. My room was pretty with a very nice bath but if you open the door /window to the small terrace it's noisy. Granted, at night it may not be but I was there in November and didn't open windows/doors. The hotel is a short walk to Pienza's historic area. The TV was on very early in the morning which I could hear the din in my first floor room. A young woman at reception was nice but a gentleman at reception was too busy on the phone to help me. My impression was overall poor.

Good location in a beautiful town, friendly staff excellent breakfast

The was very nice and welcoming. Our bagged was brought from our car and the proprietor scoped out a legal ace for us to park in. Overall very homey.

Family owned and very friendly. Went out of their way to help any way they could. WiFi was fantastic. Sort walk to the village with plenty of restaurants and beautiful views. Some parking across the street. We would definitely stay there again.

The folks at the Arca di Pienza are kind, friendly, and helpful, and they keep the place spotless. Great value, with a spacious room, really comfy bed, and a decent breakfast. Pienza is a must-see and we found it a nice base for exploring the region in day trips. Great location only a couple blocks outside the city walls. It would be 5-stars across the board from us had the AirCon been working correctly but we don't fault management since we didn't speak up.

Owner and manager are very friendly and helpful, but parking is nonexistent and access to the hotel for check in/out is an issue.

The new hotel is just outside the old city of Pienza. The hotel is family owned and operated. With just 8 rooms, it operates like a B&B. Upon arrival we discovered that the hotel has no private parking, nor any place to unload luggage except in the main road in front of the hotel. Public parking is available in two close-by lots. More on that later. Our room was OK but not special. Housekeeping was poor. The first day we had almost no TP left and no extra roll. The next day no bath mat was left. The third day, no new plastic cups were left in the room. Problems were fixed immediately upon request, but "reactive" housekeeping is not what the customer wants. Our room had a small patio with table and chairs. There was also a small grass area adjacent to the patio that had not been mowed this season. The grass and weeds were 1 - 2 feet high. We observed that other rooms were in the same condition. That said, there was also a rose bush in full bloom dividing each patio from the next. Very beautiful. The front of the hotel has a large patio that is very indifferently maintained and staged. The hotel faces a rather busy street and this patio is not particularly inviting.... nor is their any attempt to make it inviting. The help parks a motorcycle on the patio. "Grandpa", a very pleasant man who speaks no English, helps to cover the desk while the manager is occupied. He spends quite a bit of time watching the large screen TV in the lobby, at rather high volume. Like many Italian hotels, the WiFi only works in the lobby. The breakfasts were fully adequate but not luxurious. No hot dishes were served, but the cold food choices were fine and the coffee was excellent. The weekend we were in the hotel, Pienza had its annual flower market. The town was packed. Saturday night we were not able to find any parking near the hotel and had to get a spot several blocks away in a residential neighborhood. We cannot say whether it would be difficult to find parking close-in during the height of tourist season, when visitation would be higher than early May. Our overall impression is that this hotel is not making it financially, or the owners have lost interest in running a B&B, or both. Too many little things are going undone. It does not cost much to mow grass, or ask the help to park in the same public lots that the customers have to use. All in all, if we had to do it over again, we would spend more for something a bit more upscale. For travelers on a strict budget, this hotel should be considered in comparison to other hotels in the same price range in Pienza.

Albergo carino in buona posizione,ma il rapporto qualità prezzo, anche se era la notte di Pasqua non mi è sembrata ottima.Ad un prezzo inferiore il mio giudizio sarebbe stato un po' più alto sebbene il letto cigolante e la vista sul distributore avrebbero comunque influito. Quindi lo consiglio solo se trovate una buona tariffa.

I titolari dell''Hotel sono gentilissimi ma la struttura presenta alcune carenze: è ubicata sul fronte strada e non dispone di un parcheggio (c'è quello pubblico vicino) e non ha uno spazio adeguato per la sosta. La ns. stanza. nonostante i doppi vetri era rumorosa. Il soggiorno è stato, pertanto, soddisfacente con il valore aggiunto della cordialità dei gestori.

Accoglienza familiare, belle camere, molto pulito

Hotel simples mas agradavel e próximo ao centro histórico. Bom café da manhã .

Ho soggiornato in questa struttura assieme ad un amico per due notti. La mia esperienza è stata molto positiva, nulla di cui lamentarmi. Le camere sono pulite e arredate con cura e buon gusto, dotate di aria condizionata, frigo bar e Wi-Fi. La colozione è molto ricca, grande varietà di dolce e salato. La posizione è molto buona, con appena 200 metri a piedi si è in centro paese. Claudia, la titolare, è una persona affabile e sempre disponibile. Nella vita si vive di esperienze e questa, nel suo piccolo, è stata molto positiva. Accorrete gente, accorrete!

We received a friendly reception. The staff helped us take the luggage out of the car and take it to the room. We received helpful advice as to where to park our car close by for free. Our room was on the street side but with the double glazing the noise was minor. The room was small but very comfortable and clean. The staff was very friendly and the breakfast, included in the price of the room was excellent. My wife and I would certainly recommend this hotel to our friends.

La camera era molto grande, c'era un ampio bagno e tutto era estremamente pulito. L'arredamento era classico ed elegante. L'hotel è a gestione familiare e sono stati tutti disponibilissimi, ci hanno fatto sentire a nostro agio. Ci hanno indicato con dovizia di particolari i locali consigliati, i luoghi da visitare e come arrivarci. La colazione era favolosa, ingredienti ottimi e servizio al tavolo. Encomiabile. L'hotel si trovava vicinissimo ad un piccolo supermercato (ottimo per prendere qualcosa da mangiare ed esplorare i dintorni spendendo il giusto), c'erano tantissimi parcheggi non a pagamento e a 100mt il centro della città. Consigliatissimo a tutti quelli che vogliono visitare questa bellissima zona della Toscana. Io e mia moglie ci torneremo sicuramente.

Hotel molto carino, titolari sempre disponibili, e molto cortesi.. Colazione ottima, abbondante, con diversi dolci fatti in casa. Camera molto confortevole e pulita

Abbiamo soggiornato in questo hotel per 4 notti. È stata un'ottima esperienza. Vicinissimo al centro, a piedi. Parcheggio gratuito antistante l'hotel. Camera graziosa, ordine e pulizia impeccabile. Grande simpatia e cordialità da parte dei gestori, sempre disponibili e sorridenti. Buona la colazione. Tranquillità e ottimo rapporto qualità - prezzo. Ci torneremo!

This was an extremely nice stay with a very pleasant staff. Room was large with direct access to a terrace. We could park for free just behind the hotel. It is only 5 min to the city centre and very quiet at night. The staff in the reception made coffee at a very modest price when we came back in the evening from a restaurant that didn't serve coffee

Positiva in tutti i sensi. Pienza è un posto davvero molto bello, tranquillo e con interessanti cose da vedere dal punto di vista storico e artistico.

un piacevole hotel gestito da persone educate cordiali e ospitali ! Consiglio a tutti

Hotel sehr sauber und mit freundlicher familiärer Atmosphäre. Parkplätze in näherer Umgebung vorhanden. Nahe an Innenstadt gelegen.