Guest services desk was very helpful and they are adding an elevator (we missed it by a week) so that will be great. Nice location.

The staff was excellent, the room great. The location was in the middle of San Marco, which is what we wanted.

Great staff Great location

Great location Terrific staff

Overall, the location is top. Whilst most of the staff were polite, not all of them were friendly. Cleaning

Perfection at every level!!! Will definitely be staying there again!

The staff was helpful in getting a water taxi. The location is a bit difficult to access. Some amenities were lacking, I would rate the hotel as three star not four.

Very helpful staff

We had great time staying in your hotel, will do it again! Thank you for your service!

Conveient Location

This is the worst hotel. The front desk gave me the worst ever service ever in my life. I tried to book a car to take me to train station two days ahead and they tell me it’s very easy and simple then they bring me the car late I didn’t catch my train Because of the front desk employee cost me €400 plus I lost my ticket that I purchased before €300 my advice to Expedia to take out this hotel from their list.

The staff are very helpful and courteous.

Our stay here was nothing but amazing! The views of the canal let me speechless you can hear some of the people on gondolas singing from our room which added an authentic feel to my stay here in Venice. Definitely would stay here again.

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A very old style hotel. Staff were extremely helpful.

Rooms and esp bathrooms are outdated. There was a strong smell in the room then we figured it’s due to mold everywhere behind the mirror and around the bathtub. We reported it to the front staff not much help was proposed they said open the windows but then there will be a lot of mosquitos. Also we asked for hair conditioner they said not available. They only have shampoo/ gel douche all in one. Not sure if this is the status of all rooms. I didn’t see this on previous reviews. No ability to control AC too.

Great hotel in great location. Little bit shabby around the edges but the staff couldn’t have been more friendly and welcoming. About 5 minutes walk from Sant Angelo Vaparetto stop. About the same to St Marks Square. Good breakfast with plenty of choice. Spacious room with very comfortable bed. We would definitely stay there again.

This is one of the least favorite hotel I have stayed at. It does not have an elevator. So, every day we had to use stairs to ho to third floor. We did not like the old style decoration. In our opinion, the carpet was very old and sofa were worn down. Our room paint had patches. Light chandelier had cracks. We felt that the bathroom was small and shower area was narrow. For some reason, our bathtub had two hand held showers. While it might sound good, the handle were on different walls. As a result, space was even less to stand and take a shower. Breakfast was ok. But, not much vegetarian options.

Great location, 10 minute Walt to Rialto and 5 minute walk to San Marco’s square. Really nice place to stay. Clean rooms and comfortable beds. Staff is very friendly and helpful.

Friendly staff, great location!