Had an amazing time and amazing staff!

We travel three to four times a year, and in all our travels, we've never encountered a more welcoming and genuinely friendly staff. Every member of the team went above and beyond anything we could have expected. They anticipated our family's needs before we even realized them ourselves, making our stay incredibly comfortable and stress-free. Their exceptional hospitality didn't end when we checked out - they continued to follow up with thoughtful recommendations and suggestions for places to visit, which made the rest of our trip even more enjoyable. We would highly recommend them to anyone looking for outstanding service and a truly memorable experience.

Everything excellent

Lovely hotel, food is spectacular. Sommelier in main restaurant (Charlie) is fantastic! Book a swim up room if you can - highly worth it.

Great place to stay with or without a family.

Beautiful, clean spacious hotel, if you're looking for quality food high end restaurant and fine dining this is the best choice hotel, set in a great location, right on the beach, choice of villas and apartments with private pool, or room with a swim up pool, or just room without pool. Staff are brilliant, speak excellent English, such wonderful helpful staff, first time to Crete and would definitely return to this Crete and this hotel. Grecotel has its own farm which is included in the package, great trip to see how they produce local olive oil, honey, they provide you with many courses during the visit with delicious food and wine. The beds in the hotel and pillows are so comfortable, the rooms are spotless and room service every day, you have a fridge in your room which is replenished every day with soft drinks, tea and coffee facilities, beach towel and bath towels changed daily. Bathrobes and slippers are provided. The drinks available are branded and good quality, staff behind the bar are efficient as are the staff around the pool, offering you drinks and snacks when required. Young children's pool and activities which is all shaded, 2 main pools with plenty of shade and sunbeds, some in the water which is a lovely treat. Reception staff are very knowledgeable and so helpful, they want to please. Gym and sauna available onsite which looked modern, nice shop onsite The main dining room which is self serve had choice and great quality. Perfect All inclusive

Nice all-inclusive hotel but room was very warm upon arrival because the air conditioning only works with the key card. Spa was okay but not up to American standards so I would find another. The 100 credit was nice to use in the spa but does not work for the store. Very family friendly so prepare for kids around. Finally, although there are 5 pools, only 2 are available for normal guests.

Absolutely stunning property. It has its own private blue flag beach with sun beds and beach bar service. There are loads of freshwater, saltwater, kids pools again with plenty of sun beds and bar service. Rooms are adequately sized, well lit, beautifully decorated and well maintained. Staff were polite, courteous and super helpful throughout our stay. Truely a 5-Star property!

Great services and staff. Enjoyed my stay.

This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.

Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.

Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.

Amazing hotel, family friendly with exceptional food.

I'll start by saying the staff at the hotel are the nicest and most accommodating I've ever come across. This property is most certainly NOT a 5 star luxury resort. It's a 4 star at best and there's nothing luxury about it aside from the one pool and the sunsets. The room that I was originally assigned had a sexy shower situation happening, shower was separate from actual bathroom but was in the bedroom / living area with 70s fringe curtains, cool if you're vacationing with your partner but if anyone else it's just weird. Got moved to another room the next day and yet again another strange shower situation, separate from bathroom again with clear glass so anyone can watch, just a weird thing to do design wise. We lived with it because I didn't want to go through the hassle of moving rooms again and getting another disappointing room but guests needs were not top of mind when designing the layout. Rooms/decor feels dated, a little weathered but mostly well maintained. Getting a lounge chair in the one cool pool is like the Hunger Games - families occupy the space from 8am. They should really designate the 2nd pool as kid pool. Floaties and donuts and kids screaming doesn't feel luxurious. I was extremely disappointed considering what it cost to stay here. If it wasn't priced as if it's a 5star it would be fine. Mediocre experience all in all.

The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)

We had a lovely week at this hotel.Some excellent dining options, our highlights were the Asian restaurant and Agreco farm dinner. Hotel staff were very welcoming and happy to help with any enquires. We would definitely love to revisit in the future.

Exceptional resort. The staff is outstanding, very attentive to the needs of the guests. Although it is an all inclusive resort, it should be noted that room service is NOT included as an all-inclusive benefit; you will have to pay for it.

Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.

Absolutely beautiful property with breathtaking views of the see couple that with unmatched customer service you get an overall unique and memorable experience. Food was great too.

Excellent hotel