The hotel is quite old but very convenient to travel. The room size is just right. But the entrance has a musty smell, especially the entrance and reception area. It may be because of the carpet. The staff has no service mind. Asked the staff to help call the limousine but was rejected. As for breakfast, don't expect much because the food has never changed for four days and there is no variety.

I would like to provide some feedback regarding an issue I experienced with the front desk service. On the morning of March 28, between 9:00 AM and 10:30 AM, I asked a female front desk staff member for help with calling a local restaurant to make a reservation. The restaurant does not accept online bookings, and as I do not speak Japanese, I hoped for some assistance. The staff member was very kind and willing to help. She attempted to call the restaurant for me, but it had not opened yet. I returned to the front desk at around 6:00 PM the same day to follow up, and spoke to a different female staff member. This time, I was told that the hotel does not provide this kind of service and was advised to book online myself, despite my explanation that the restaurant does not accept online reservations. This inconsistency was disappointing, especially since the morning staff was helpful and willing. I believe a simple request like this—particularly for travelers who don’t speak the local language—should be supported for a better guest experience.

I stayed at the New Osaka Hotel with my family during our trip to Osaka, and the entire experience was delightful. The hotel was located near Shin-Osaka (biggest train station in Osaka) and two mini-markets, 7-11 and Family Mart. The receptionist and housekeeping staff provided a great service from the start. For the food, it was a fairly normal Japanese breakfast, nothing remarkable, but feels like home. Overall, a pleasant experience there; 4.5 out of 5

The location is close to Shin Osaka Station, but to enter the hotel lobby you have to go up the escalator in a circle, and we are carrying big suitcases, so I think we should swap the escalator to the one closer to the station.

Near Shin-Osaka Station, the lobby is on the 2nd floor, the escalator is in front, the staircase is at the back, clean and spacious, the maid comes to clean and change towels and pajamas every day.

The room model is quite old so it's a bit scary but other than that there's no problem.

I was happy because I got an upgraded room for free from single to premium. I stayed 3 nights, and the room was beautiful, so Japan style with wood furniture. For the breakfast, I hope you can separate the halal food and non-halal food, so Muslim visitors can enjoy staying plus eating. So near from Gate 7 Metro Osaka and Central Gate Shin-Osaka Station, and Family Mart and 7-Eleven.

The 4 bedroom is fit for us, 4 adults and 1 kid. The location near shin-osaka station, and mini markets are arround the hotel.

Great location, easy access to the railway station and metro station.

Very convenient location. Room was clean. Amenities always available.

My family was able to check in a little early, which was great. The hotel is close to the station, the price is not high, and it's the best. I'd like to stay here again when I go to Japan. This is my second time staying at this hotel.

The room is quite old but the location is great and easy access to the train station. The staff are also helpful even though some can not speak english but she tried to communicate with us using a small translator.

Staff are very good, give good advice. Hotel is very clean, bed is very comfortable. And there is no noise at all

Good location, just 30 step from Subway Shin-osaka station exit 7, The room very clean, but no drinking water.

Very close to Shin Osaka train station, walk about 3 minutes. Very close to the seven eleven supermarket. Enjoyable stay at the New Osaka hotel.

The hotel room looked exacly like the picture, comfy and clean. Will come back again.

Very good for transport (by foot) from shin-osaka station to hotel about 250 m.

The largest room we had during our visit in Japan. The staffs were very friendly and attentive. Near subway station and Shin-Osaka station. Standard amenities are available. Very clean room. Will be back to this hotel certainly...

The hotel is more beautiful than expected, great location, out of shinosaka station is right found hotel. Me and my friend had 2 great cushions. Thank traveloka very much.

Better hotel than I thought, cheap but still 3 star standard. It is convenient to get out of shinosaka station. I had 2 great nights here. Thank Traveloka very much.