I booked two nights at Parador de las Cañadas del Teide and unfortunately had a deeply disappointing experience. A severe storm hit Tenerife during my trip, the roads were closed, and I physically couldn’t reach the hotel. I called repeatedly for advice - only one call was answered, and I was told someone who spoke English would call me back, but no one ever did. I also sent several messages and received no response at all. With no help from the hotel, I contacted Expedia. They tried multiple times to reach the property and request assistance, but the hotel either didn’t respond or didn’t engage. Under the booking terms I should have been able to cancel and forfeit only the first night.. I had no choice but to urgently find somewhere else to stay. The whole situation was stressful, unnecessary, and could have been avoided if the hotel had shown even basic communication or care. Natural disasters happen, but leaving a guest stranded without support is neither understandable nor acceptable. This became an expensive mistake, and I hope the hotel and Expedia review what happened and provide the refund that should have been issued. No traveller should be unable to reach a hotel due to road closures and be met with complete silence from the property.

The hotel and restaurant was goid, however we had a bad experience with the bar. Whatever I tried to order the barman said they had none except for beer, i have never seen a bar with no orange juice. When i ordered radler the barman said they had none but when i told him to look in the refridgerator where the barman had got some fom earlier he found it. We were told when we checked in that the bar is open until 10.30 but were refused service at 10.10 and were told the bar is closed because there are not many guests at the hotel. Because of this and the prevoius experience of the bar not having anything we asked for one member of my parry had nothing to drink all night. This is unacceptable.

Great room and view of mt. Tide! Good restaurant and a nice little gift shop. Great place to stay near all the hiking options!

Yes

The hotel is in a dramatic location and its warm and cozy while the wind and rain is battering outside (we had a storm while we were there). However, there are too few staff and that affects the quality of service. They're doing their best, but service at breakfast and dinner is slow and the staff don't seem happy at all. Our room was well appointed and spacious but the beds were extremely hard and we didn't sleep well for 3 nights. We still have muscular aches now because of the beds even though we've been home a night. Parking is limited and the general public park on both sides of the road leading up to the hotel, creating traffic congestion, so its problematic to leave and return during the day. Great location, hotel could be so much better.

Very clean room and pleasant public spaces. The staff were courteous and efficient. The surroundings are of course stunning.

The location of this hotel is absolutely incredible, I am not exaggerating!!!!!

Excellent property for the area.

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Really nice place to stay in the national park, but there were a lot of mosquitos in the area and the air conditioning not cooling the room did not help the situation. The floors were a bit dirty, but the room as a whole was neat and tidy. The staff were friendly and helpful but did not speak a lot of foreign languages fluently. I really enjoyed the picnic breakfast option, it was very convinient for someone setting off earlier than the normal breakfast time. The option to have a small meal or la cena up to 9:30pm was also very nice for myself so i could explore the national park more. I cant comment on the other facilities as i did not use the gym or pool.

Overall I would recommend this property! The location and the surrounding views were awesome. The volcano activities and local hiking was great. The restaurant & the included breakfast was wonderful. Had a problem with the Air Conditioning & the windows didn't have screens, so we couldn't open them due to all the flies.

Another beautiful week @Parador Hotel. My room with mountain views, peaceful early morning walks @ sunrise around Teide before the coach loads arrived. Perfect blue skies, warm days enhanced my stay. The evening meal in the restaurant was very tasty, staff generally very friendly. There is a swimming pool though my main reasons to stay there again are the amazing and peaceful walks and beautiful scenery allowing great photography. Parador hotels generally seem to be in idyllic locations.

An auto opening outer door, or some way to hold it open would facilitate the awkward ingress/egress of luggage since it all comes through the main door in addition to what will probably be a long walk with a stair drop in the upper walkway. Rooms were fine with no real complaints. I found the restaurant overpriced, for the food served, and surprisingly the dinner service was poor.

Overnight stay at Parador, wonderful room and view from balcony. Dinner and breakfast in restaurant were exceptionally good. Overall excellent value for money, only regret was we hadn't stayed for longer.

Beautiful views and great location! Spacious and clean room. Food was very good.

Was spending 3 days with friends photographing around the hotel region. The hotel was exceptional. Clean rooms with all the amenities you could ask for air conditioning, bathroom amenities and plush towels. Staff were always helpful with a smile. Spent a great 3 nights there. Will be going back with my kids next year.

Great location, building and furnishings dated. Food OK but restaurant service poor

We liked 24h front desk and generally friendly staff except one receptionist who was extremely rude (man around 35-40 years old with partially grey hair). We booked this hotel for 2 nights primarily to have easy access to the National park. It was an amazing experience to see Teide and all the beautiful roques laying at the Teide foot (Queens shoe, Roques Garcia, Roque Chicando). We made it all the way up (3718 m)! - The pool was closed (it was open at all other hotels at Tenerife). There was a booking system for breakfast because of "corona" (again, only at this hotel), and it was not possible to book a taxi, although hotel is very isolated from the "civilization". "There is only one car in Villaflor" - sounded like a joke to us. Because if it is the case, the hotel should have couple of bikes to rent :) One receptionist was extremely rude, who completely destroyed the first image of the hotel. He knew nothing and was of zero help. The first night water was running on the floor at the bathroom, probably from a rotten tube. There are better hotels at Villaflor

Incredible location Impressive room Very helpful and friendly staff

Overall excellent. The room a little dirty on the floor, sand from the neighborhood still on the floors.