I was expecting to be charmed by this hotel but was disappointed. The furniture was quite worn, the room was small, and at breakfast the eggs were cold even though I was one of the first to arrive. The breakfast pastries were not fresh, though the goat cheese was excellent. The hotel is very well situated in the upper town and this makes it convenient to visit the attractions there. But I would not return to this particular hotel.

Dirty room. No refrigerator, no elevator, no safe. Problems with check-in and parking.

Had to wait a while to check in as receptionist was busy with another guest. Pillows a bit uncomfortable. But great location and would stay again.

Nice property in the old town, walkable to train station and sights. Classic style room. TV vey glitchy, which normally wouldn’t matter except I wanted to watch Roland Garros. Really good restaurant!

Fantastic location!!! The staff was friendly and helpful and the room was excellent.

Lovely hotel in the middle of Provins. Good sized room, excellent breakfast (extra). Lovely evening meal on Sunday night when all other restaurants closed. Very nice outdoor hotel seating area for coffee or drinks as well. Staff very friendly although, despite sign saying all Reception staff spoke English, one member made it difficult for us and having offered the final bill, without showing the breakdown, had to refund cash for charging an additional breakfast which we didn't take on one of the mornings.

Lovely hotel, with all the quirky charm of an old establishment, but including modern cons. Guest room 224 was perfect. Up 2 flights of stairs (no lift in this part of the hotel) in a quiet corner, spacious with comfortable king bed and high-end bedding, a window with nice view of some old town buildings, two skylights and a nice sitting area, Original A-frame rafters (so high ceiling) and a pristine, spacious bathroom. The bathtub with both faucet and handheld shower wand was superb – good water pressure, spacious bath for relaxing, and fluffy absorbent towels. No washcloths or face cloths, however. In room 224 there was a kettle with tea & instant coffee. 2 bottles of water were provided. The AC worked. The staff agreed to store small items in their refrigerator for us. It would’ve been convenient (and it seems a standard offering of any hotel these days) to have a small fridge in the room. One does not want to run down to staff for every access to their items. The reception and service from staff was exactly what one would hope for. Make sure you get a map of the area at reception – there are English as well as French versions and they are indispensable for navigating the small town and appreciating what you are seeing. Provins is an authentic, medieval village, nicer in our view, than Aigues Mort or St-Paul de Vence, if you have been to either. You must view the Tour Cesar and large church behind it lit up at night. We recommend this hotel.

We recently stayed at this hotel, and while the location was convenient, just outside the Main Street in the charming little town, our experience was marred by several issues. The breakfast, although available, was limited in options and overpriced. Moreover, our daughter discovered some unclean items under her bed, which was concerning. The air conditioning was also insufficient, only cooling the main room, leading to sweltering conditions on the second floor where our kids slept, causing them to wake up uncomfortable. Additionally, the property did not have a swimming pool, contrary to the pictures, and our 12-year-old was not permitted to use the jacuzzi. Overall, our stay was disappointing.

Great property, will return.

Great location , lovely hotel booked the most basic room & it was fine, spa was lovely, underground bar was cool & restaurant food was lovely, surrounding area was beautiful & so much history. Would & have recommended for a overnight stay.

Easy to find, right in the middle of the old town. Staff were pleasant at check in and the rooms were spacious and well furnished. However Room 301 stank of cigarette smoke, there is only one flat pillow person on the bed, no refrigerator in the room and no milk with the supplied tea/coffee. Small details but they could be remedied quite easily. It is not a budget hotel. Breakfast had a huge choice of good quality food.

Provins was the trading center of France centuries ago. A must to see the past. Hotel Ramparts is right in the center of actives but quiet and enjoyable with lovely indoor and outdoor terrace eating and drinking. The underground area has been turned into a relaxing bar area. Private parking a plus.

Cute town, definitely worth stopping for a night. Hotel was nice. Bike-friendly. Could not be more central.

Center of village, clean, restaurant and bar dining options adjoining. It was a warm night and the AC didn't work (it just blew air), the radiator in the bathroom wouldn't switch off - which added to the heat. The toilet had no paper, the cold tap in the bathroom sink was only a little less cooler than the hot tap. And we didn't discover any of this until late in the night when it wasn't practical to call and get these fixed.

from service to reception everything was perfect, at the reception the hostess was professional and welcoming, very efficient service, the meals were delicious and of high quality

Great atmosphere from this hotel right in the old part of Provins with parking.The bar in the 12th century cellar was fascinating. Dinner was good too.

Excellent restaurant and subterranean bar. Room was also excellent - clean and spacious. Wifi was not very good. Other than that, a great stay.

The staff were brilliant,accueil and resturant. Delicious food servedvin resturant.

Outstanding experience in this little gem of a hotel/spa in the middle of a classic French medieval town. It’s definitely worth the drive down from Paris for an overnight stay. The restaurant and menu was very, very good. The staff was outstanding. The spa facilities are nicely kept and the couples massage room is pretty cool. Our family suite had a loft for the kids and they seemed to have a great time “getting away” from us for a while. The upper town around the hotel has a lot of charm and history. There’s a “petite train” that does a loop around the town, there’s a little carousel that’s fun for the kids. The people are very friendly even though we spoke very little French. The lower town is bustling and worth a visit as well. Such a great experience.

We stayed for two nights and had a lovely, relaxing time. This seems to be the nicest and most central place to stay in the historic upper village of Provins. After spending time in Paris and traveling around France in the weeks prior, it was lovely to stay in a place where we could walk to everything and relax, explore and take in Provins at our own pace. I can't wait to return.