8.6
Very Good
From 723 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

8.6

Service and Facilites

8.8

Traveler Reviews Del Mar Hotel

Number of reviews per page
20
40
Top reviews
Adna
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

Great location! Staff is really nice and welcoming. Breakfast was good. The entertainment area outside is great. It has different areas that accommodate all ages group. The pools are beautiful.
ryan
icon-Leisure
Leisure
6.0
/10
Reviewed 136 week(s) ago

Expedia Group verified review

This hotel is one of the nicest in the areas but it still looks like it was slapped together by construction workers who didn't care about quality at all. The chlorine in the pool is so outrageous it makes my eyes burn just standing in the pool. The breakfast here is also seriously lacking, it seems like they make up the trays once every couple days and there's always something that tastes old, or stale, or off. They water down the juices way too much to the point where there is almost no flavor. I stayed in Sao Paulo for a week before I came here and the breakfasts there were phenomenal compared to the one here. They have two elevators in the lobby, which is not air conditioned, that make extremely loud dinging noises every time they get to a floor. I could hear the dinging loudest day in my room and it started to drive me crazy. When I asked to change rooms they said that all of them were full. Later that night my shower door shattered because it was not made of tempered glass, and then the magically had a room open for me at the end of the hall away from the elevators. If I stay in aracaju again I'll pay the extra $20 a night for a nicer hotel. If you're just looking for a place to crash with some grub in the morning that you can eat for breakfast then this is a good place. If you're looking to stay here as a part of a vacation with some luxury, look elsewhere.
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Thomas
icon-Business
Business
6.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Room not in great condition especially bathroom conditions.
Alberto
icon-Business and Leisure with Pet
Business and Leisure with Pet
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

The hotel is pet friendly and the staff are amazing! Clean and really comfortable. With large room and bathroom too. I hope as soon as possible put the air conditioner at lobby and floors, because when I left my room I really feel hot in there. One point to attention: the gym are really terrible! The equipments are broken and if you're tall as me, forget to used. I hope when I can back, the gym it will be renew with best equipment's, air conditioning and illumination. Thanks for all =)
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Heli
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

The hotel needs some updates (renovation), but is clean, they fix any problem right away, their staff is great and pool area is well maintained. Their breakfast is very good.
Marcos
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 248 week(s) ago

Hotels.com verified review

Pelos funcionários eu daria nota 10! Todos muito amigáveis e gentil. Deixo o meu agradecimento especial à Stephanie (Recepção), Ricardo (Portaria) e o John (Piscina). Entretanto, gostaria de destacar que foi notório que está faltando funcionários e que os atuais estão sobrecarregados. Quanto as instalações do hotel, minha nota é 2, eu tive uma crise alérgica devido a mofo no quarto. Tudo muito velho e pedindo uma repaginada rápida. As fotos não condizem com a realidade do hotel. O que salvou foram os empregados e a simpatia deles. Ou o hotel revisa o valor da tarifa para condizer com a realidade ou faz um investimento. A gerente/dona chegou enquanto nos fazíamos o check-in, além de sair falando encima da gente, não tem uma no transvoa com os funcionários.
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Edilene
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 252 week(s) ago

Hotels.com verified review

Hotel is beautiful, pool is great, it was very clean, but breakfast could be better. The region is well know for the beautiful continental breakfast and the hotel lacked on this point compared with other ones. When you call the hotel it has advertising in English but once again it failed, living the guest lost. Management is not thoughtful at all, they are very rash. Looking forward not to be back.
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Julian
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

The swimming pool is fantastic. The rooms are adequate. The service is friendly and prompt.
Julian
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 407 week(s) ago

Expedia Group verified review

Great pool, adequate room, good service, and all at a fair price of about $100 per day.
Luis
icon-Family
Family
6.0
/10
Reviewed 457 week(s) ago

Hotels.com verified review

This was a Mercure brand Hotel Not anymore Too bad, Hotel is ran down, Outdated and everything is falling Apart. Have seen better days
ron
10.0
/10
Reviewed 471 week(s) ago

Expedia Group verified review

staff is extremely attentive ,beautiful pool ,great location
Nuno
6.0
/10
Reviewed 606 week(s) ago

Hotels.com verified review

Good price and location. Breakfast too expensive. Still, a good option in Aracaju.
Verified traveler
10.0
/10
Reviewed 620 week(s) ago

Hotels.com verified review

Great location. Very dependable staff. Wonderful breakfast.
Verified traveler
10.0
/10
Reviewed 636 week(s) ago

Expedia Group verified review

Great for NE Brazil. Great internet. Good breakfast!
Nuno F.
6.0
/10
Reviewed 640 week(s) ago

Hotels.com verified review

Good hotel, good location. Walking distance to the beach, close to nice restaurants and to the airport. Expensive breakfast.
Scotch
10.0
/10
Reviewed 668 week(s) ago

Hotels.com verified review

AWESOME!!!!
Danilo
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Recomendo a todos a estadia!
Cristina
icon-
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Atendeu as expectativas. Pena que a praia em frente é sem acesso
Jussara
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Ótima localização por ser perto de restaurantes, dos pontos turísticos da orla, do aeroporto. O hotel tem uma estrutura muito boa, quarto amplo, banheiro espaçoso. Ótimo café da manhã. Boa academia, tem o suficiente para um treino básico. A equipe de colaboradores foi muito prestativa. Ressalvas: melhorar a limpeza do corredor do andar e informar no check in que, no momento da saída, é calculada uma taxa de serviços por dia de estadia, muito embora esse valor seja de pagamento facultativo. A informação prévia pode evitar constrangimentos.
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Tania maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Precisam melhorar o atendimento da recepção, reavaliar as camas dos apartamentos , uma das cama do nosso quarto ao sentar quebrou os pés da cama, após pedir várias vezes a recepção, vieram consertar, quando foi mais tarde quebrou novamente, fizemos reclamação pedindo que trocassem a cama, saímos para passear ao voltar , ninguém sabia na recepção se tinham resolvido o problema, ao chegar no quarto a cama estava arrumada.O medo de cair novamente foi grande, mas deixamos para lá. Ficamos até a saída sem saber o que fizeram.
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