Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow.

Good

The staff is very friendly. The hotel is more like a 4 star at best as it is starting to show its age a bit. The breakfast was good, however, the staff could hardly keep up with the tremendous amount of people. The location of the hotel is fantastic!

This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed.

Yes it was, didn’t try the pool this time had to deal with my drunk friend 🙄

The staff was polite and helpful, the view from the room was outstanding, the food was good. The only issue was the noise made by the chairs in the dining room from the 14th floor but if you wake up before breakfast and go to bed after dinner, it is not an issue.

What I liked: - room size - comfortable large beds - ocean view - poached eggs - nice staff - welcome drink in the fridge - safe What could be better: - decor ceilings and walls in corridors were looking very old and tired with stains and peeling paint - gym (this gym is of 3 star) only one treadmill, very few weights (looks like most were stolen) - dirty dishes (on 3 days) - food variety I would say this hotel rates more as 3.5 stars.

Everything was exceptional, i can't wait to return!

Yes

It was sold to us as a five star hotel and it was clearly not that anymore. The reception, dining area and bar area seem to be of a good standard and kept well. The rooms and bedding were clean. Bathrooms were clean but in desperate need of updating/ modernising. The corridor areas were definitely tired and in need of refurbishment. There was one wall on the way to our room with plaster flaking off the wall, looked like it had been a water leak. Framework on corridor in need of refurbishment, lift doors rusty. Overall our stay was fine, staff were lovely, friendly and helpful throughout are stay. In our opinion the Hotel its self is in need of a refurbishment sooner than later.

We had a lovely stay over the Christmas

The room was extra clean and the staff very friendly always willing to help, nice view from room the breakfast one of the best

Lovely staff and the best views

Cleaning staff were brilliant, room spotless every day! Staff all very friendly and helpful.

Amazing view from the balcony, we can hear the waves even on the 10th floor. The room was spacious and clean

The beautiful view of the roaring ocean is a huge plus for this hotel. I returned after 10 years, but unfortunately, nothing has changed for the better – the €3 per day fee for renting a kettle is outrageous! The hotel is worn by time and only pretends to be 5-star. So, I'm not lowering my rating further out of sentimentalism.

Clean bright room, helpful staff at desk, great area to walk around sea views outstanding

It was an awesome experience. We had a wonderful birthday getaway at this hotel and we enjoyed every bit of it

Excellent standard hotel overall very clean and tidy Staff were good Excellent amenities Unfortunately alcoholic drinks available in the inclusive package were watered / weakened down Food choices were excellent Allergies and intolerance requirements were excellent catered for

Staff were nice and I enjoyed my stay