Exceptional hotel and services! Absolutely loved it here, the room is beautifully appointed and the staff is very responsive and helpful. Use the pillow menu located on the night stand - the pillows that are standard in rooms look great but are terrible. The breakfast is amazing; so many options (a bit overwhelming, but everything is delicious). The ginger wellness shots are excellent. We used the spa area and they provide robes and slippers. We loved the salt cave it; really helped with my allergies and it’s relaxing. The gym has weights but the dumbbells only go to 10 kg (aka baby weights). They have a few cardio machines but a nice multipurpose room. The restaurant in the main hotel is lacking presentation and service are excellent but the food falls flat for dinner. The gravy for the duck was terrible and ruined the food, the duck was warm not hot, and the salad, to which we added goat cheese, was mostly goat cheese…so odd. Cocktails and wine list excellent and the sourdough bread was mid but the brioche bread delicious. We had an excellent stay and would go back.

Great hotel. It’s a tourist destination on its own. Lots of history at the hotel. The architecture is great. Staff are very attentive and friendly. The rooms vary a lot depending on the wing you’re staying in. The main hotel, has renovated rooms, so they have AC. Nice tall 14ft ceiling. We also stayed in the quisisanna suites. These rooms are a lot bigger, ours was a 2 room suite with 2 balconies. Downside was no personal AC but there was AC with a little control to help be comfortable. The downside of these rooms are they’re across the street and river. So it is detached from the hotel, so all your Spa appointments and breakfast is across the way. Though there is a bridge right at the front entrance to get you across. So it’s not far. Just for some spa appointments we found ourselves walking across the street in our bathrooms, saw others doing this as well.

Wow! I have never stayed at a hotel with such incredible hospitality and service. The staff’s ability to provide care and solutions was almost magic. Particularly, Radek, Katrina, and Martin made our experience a once in a lifetime joy. The architecture and location are such a treat, but the people make the hotel truly spectacular.

My family and I loved our stay here. We stayed across the street from the main hotel at Quisisana and it was beautiful. Breakfast provided a great variety in a lovely atmosphere and the food and service at Mala Dvorana, on site, was also great. The beds were super comfortable. I would like to especially thank housekeeping for their professionalism and attention to detail. Karlovy vary is a beautiful town and if you visit you NEED to stay at the Grandhotel Pupp.

Staying at the Grandhotel Pupp truly felt like stepping back into history. The atmosphere of the hotel is timeless, elegant, and full of character. The rooms were beautiful, comfortable, and perfectly in keeping with the spirit of the place. I also have nothing but positive things to say about the kindness and professionalism of the staff, who were consistently attentive and welcoming throughout our stay. There was a small issue at check in, as our room was not ready at the official check in time, despite the fact that we had arrived almost two hours earlier. However, the manager personally apologized and kindly offered us drinks while we waited, which was appreciated and handled very professionally. The only aspect that genuinely disappointed me was the spa. Compared to the charm and sophistication of the hotel itself, the spa felt rather cold and uninspired. It lacks elegance and atmosphere, feels quite small, and offers very limited spaces to relax or lie down comfortably. This contrast with the rest of the hotel was surprising, especially in such an iconic establishment.