Wonderful stay overall. The location is fantastic and makes exploring the area incredibly convenient. What truly sets this hotel apart is the exceptional staff—friendly, attentive, and always eager to help. Sandra and Isabel make the morning breakfast memorable. The bedroom suite is exceptional, offering a comfortable and enjoyable stay. The shelf in the shower area blends well with the interior design, but it could be a safety hazard and may be better positioned to the right of the shower area. I would gladly stay here again and highly recommend it.

Excellent hotel and service. Absolutely excellent

A remarkable historical property in the old city

Lovely hotel

Amazing staff very helpful and when issues came up they solve it immediately

This hotel was splendid however I did encounter an issue with a noisy room. The manager Jose was able to correct my issue at check out. I would stay here again.

Beautiful building

Top tier and impeccable service. I will always stay at this hotel in Madrid or Seville.

Massages were great and spa superb. Very

beautiful quiet great location

Excellent room, maid staff and front desk personnel. Wonderful location and good breakfast. Skip the restaurant for dinner - it didnt come close to being 5 star, very disappointing food and service.

Everything was amazing

Friendly clean good facilities

Fantastic location, very comfortable bed, spa facilities good we had an amazing massage. Staff friendly and helpful and a special thanks to Miriam who spent time explaining places to visit and booked us a wonderful resturant for our anniversary. Highly recommend a visit.

The perfect place to stay for a trip to Seville. Wonderful breakfasts, Beautiful and individual rooms, lovely staff.

The staff were fabulous and very helpful.

Sadly our stay was a disappointing experience. We have stayed before in 2017, when the hotel was newly opened, and it was a fantastic experience so we thought we would stay again, now in 2026. Sadly the hotel is now run by some "Cool Room" hotel group, and it has totally changed the quality, experience and service of the hotel. I would not recommend this hotel to people who are expecting a 5 star stay!!

Amazing room and service, great staff

Absolutely treated like a king & queen at this Palace of a hotel! Very hospital, clean rooms & maintained daily! Super service! One of the best meals we had in Seville for my husband’s birthday, compliments to the chef! There is so much attention to detail in this home from home, it truly is a stunning place. Service is above ⭐️⭐️⭐️⭐️⭐️ if not more! Excellent! Thank you for a very memorable stay & unforgettable experience & making this a truly magical experience for my husbands birthday. The Room! Wow, stunning, separate room with a bathroom area, standalone bath tub & the showing was outstanding with jet sprays! Honestly, everything was perfect & an ideal location for everything too! Thank you Rita & John.

BATHING TUB NOT WORKING