Overall Ratings & Reviews HG Hotel

Hi, my experience on HG was very nice, the beds were so comfortable, amazing hot water shower, incredible respectful staff. Thanks for everything. Come back to HG hotel? Definitely yes . No regrets about our stay here. Thanks. Ramon Ruiz.

Excellent everything

The rooms are uncomfortable and the sheets have terrible quality. The air conditioning does not work at all and the ladies at the front desk are very rude and disrespectful. I do not recommend this place.

Terrible service from the ladies of the front desk, really disappointed with the room the air conditioning was not working at all. I’ll never be back in there.

Great hotel to stay when traveling in and out of GDL. Great customer service, form wake up call to transportation set up.

Love that they have a restaurant with amazing food in addition to a nice gym area. Walking around is not a problem at all for me

Great service and attention.

Excellent service

I would not rate this hotel the 4 stars Hotels.com rates it. I will be genorous and rate it a 2.5 star. Jacuzzi was not working properly, asked for extra pillows and was denied. Elevator to the 6th. Floor was broken, had to take 2 floors of stairs. Tv volume was too low and froze often.

Very quiet rooms,gut lokation,nice service

My top 3 hotels Great, price, very clean increíble staff great service I like the location close to malls and restaurants

Everything was great just a little of air on the bathroom and bed the first day but after that day everything was great and clean very recommended for the price and location.

In general the hotel was great, the only thing is that they need to improve the WiFi conection.

Great staff

Perfect for sleeping in business plan, al was fine, accordung to prive

The checkin was easy and fast. The room was as expected, very quiet

Es un lugar cómodo y acogedor, limpio

I have stayed at this property many times while visiting family. It is always super clean an the staff is always friendly. I miss having the restaurant open, it is a bit inconvenient having to leave the hotel to get coffee in the morning. Although coffeemaker and coffee are provided in the room, its not the same. I was encouraged at seeing the final touches being implemented for the re-opening of the restaurant. Also, a refresh to the rooms may be needed soon. In general this is a very comfortable, clean, and convenient property.

Use to stay here before now it just not in good conditions. I had 2 baby’s an the lady put me in the 5th floor with none working elevators an luggage .

Buena estancia solo que no cuenta con servicio de restaurante