really nice quiet hotel with great views from our balcony and the roof terrace, would definitely return

The most I like breakfast and dinner buffet, spa and views ftt try on the roof and balcony. I would like the water in the pool or jacuzzi were warmer or heated. Was a little chilly in May.

It is a beautiful area and a nice hotel. Very limited options for meals around and the hotel does not have the most varied offerings. The room is spacious and clean. pool bar is under renovation. Breakfast was great in the buffet, dinner depends on the night on the buffet, options are limited in the rooftop area. Room serviced is advertised throughout the property but does not exist.

Very good hotel with excellent views over the cliff and beaches. The hotel is somewhat remote from the town and a steep climb back up. Food was ok but not the best I've had in a 4 star hotel. Vegetarian choices were available but not great for main courses. The terrace bar on the rooftop was great for drinks and watching the sunset but was taken over by a film crew for 3 days which was disappointing. Didn't try the spa. I would go again.

On the surface, the resort looks nice. Upon further inspection much is in need of a deep clean, fresh paint, or complete replacement of some items. We booked all inclusive but they were so strict about when and where you could get food or drinks. We tried to order a bottle of Cava to our room, but that wasn’t allowed. We wanted to grab a piece of fruit from the buffet to take on a hike, again not allowed. Wanted to mix a couple of the included alcohols to make an Aperol Spritz, not allowed. Asked house keeping for a bottle of water, not allowed. It was frustrating and disappointing. Finally, the food was nearly tasteless. We gave up and went to town for most of our meals. On a positive note, the staff were very kind despite being held back from being helpful. The view from our balcony was beautiful and Agaete is an adorable little town. Overall, we were disappointed and will not be going to another Occidental resort

Nice quiet hotel

Great stay, the staff was super super friendly and helpful.

Good hotel with big spacious room and bathroom. Lovely power shower. Pool was nice and not too crowded. Food was average and restaurant could be busy (especially for February) but absolutely fine. Nice sea views, quiet place, near to rock pools.

It was really relaxing and always clean

Stafff friendly, but the room was very smelly. It smelled og sewer. We tried to get a shower both in the evening and morning, but there was no hot water.

convenient location

Some of the rooms basically have no access to daylight as the rooms face a wall of rock. I was not informed on Expedia that the room has no view at all. There is a window but quite useless. Very dark all day. I would not recommend. Lots of options for breakfast but nothing particularly tasty. The service at the reception takes no actions on any complains and pretend they don’t speak good English.

The location was good. Walkable to Nieves where there’s a selection of shops ( need to buy water) or ferries to Tenerife. Parking on the roads nearby, no difficulties with that. Nice pool and adequate gym. Spa nice and recommend. The sofas and carpets need replacing, they look old and not very clean now. Otherwise rooms clean and bed comfortable. Good shower. The first evening meal was a scramble, too many guests per staff member. I couldn’t get a glass of wine, they were too busy:-( . Food was ok and on a couple of days pretty good. They ran out of black tea bags two mornings completely and plain yogurt also two out of our four mornings. Efficient check out.

This is not a 4* star property by any means. The facilities are outdated and the rooms are simply and not up to date. We were upgraded to a junior suite which was lovely but I would not have opted to pay for this. There are no luxury elements to this hotel. The included breakfast was basic and tasteless. This would be far better if advertised as a nice 3* hotel. Amenities are very simple and it is not the kind of hotel/resort you would opt to spend a day in relaxing. The local area was quiet and felt very safe but if staying here I would suggest hiring a car to be able to better get to local areas to eat etc. The hotel also has no heating and is freezing at night. We won't be back.

Good location and beautiful beach.

Unbeatable views of the ocean. Very professional, polite and friendly staff… and with my fantastic travel-buddy, what else could a boy want??

Unfortunately, my stay at this hotel was far below expectations. While the room was lovely and the surroundings beautiful, several issues made the experience disappointing. We opted for the all-inclusive package, but the food was consistently poor, often inedible. Both my boyfriend and I experienced stomach aches and diarrhea every day after dining, and we saw cockroaches in the kitchen. We were also charged extra for burgers at the rooftop bar, which were supposed to be included and arrived cold and inedible. Additionally, the hotel does not clearly label food or allergens. My boyfriend, who is lactose intolerant, had a bad reaction after eating a soup containing dairy, which staff failed to mention. To add to the disappointment, my boyfriend made special arrangements with the hotel staff for my birthday and followed up multiple times. Despite his efforts, on the day of my birthday, none of the planned surprises were delivered. He had to remind the staff again, which really detracted from the celebration. While some staff were friendly, the manager was dismissive and seemed uninterested in addressing our concerns. Overall, the poor dining experience and unprofessional service overshadowed our stay. I would not recommend eating at this hotel, especially if you have dietary restrictions.

Soooo relaxing with views of the mountains and ocean that are indescribable…..a paradise!!

Interesting place- lots to like, but not the "Zen Spa" experience expected. Still very enjoyable. The drive from LPA was pretty easy for a US driver - I wouldn't shy away from renting a car - it was a straight and easy ride. I parked on the street, no issue there. Room was super clean, lovely view, comfortable, Netflix on TV. No wash cloths. Shower was nice, great shampoos and plentiful amenities. There were 2 bottle of water in the mini-fridge but they were not replenished, a little stingy considering the style of hotel. The facility really was very nice. Pools and outdoor furnishings clean, lovely and plentiful. 2 issues slight down side; the pools close early - around 7pm. And most of the time it was very, very loud. I understand that this may be a cultural difference - and certainly this is not a criticism. People were wonderful; friendly, warm, and enjoying themselves. But not a traditional spa-like atmosphere, so just be aware if this will color your visit. People having a good time is a good thing - yes! In the spa there were signs for "silencio". This lasted for about 5 minutes into my visit, after which people were yelling to each other in constant conversation over the whirlpool jets as I chuckled to myself in the "zen pool". No silencio. But great water jets in the whirlpool. The walk to the natural ocean pool is very very steep, long, was cold in May. But beautiful! But not for elderly or frail. Check your bill leaving, 2 dinners charged by mistake to my room.

Liked the views from the top, and the pools nearby