Rude staff on front desk, very unhelpful & patronising. Noisy rooms and always a loud / late party or wedding going on every time i stay here. Smelly rooms and just a very sad experience.

great breakfast

Such a lovely stay. The whole staff (every role ) were amazing. They all worked so hard over Christmas. We didnt want to leave. Will definitely be going back. Loved it.

The beds were extremely squeaky. Poor soundproofing between rooms. The shower head holder was broken so you had to hold it yourself whilst showering. They had tried to repair it with tape. Black mould on the tiles around the bath. The tap on the bathroom sink ran very slowly when switched to cold. The corridor carpets were dirty. The hotel had a general air of being run down and in need of updating. The receptionist on arrival was not particularly helpful or welcoming. Drinks were very expensive in the bar.

Staff friendly and good room

Staff friendly room was comfy. Pillows were great. Only downside was drawers were dirty (this is where the hairdryer was located) and there was no parking at the property I was sent to (I was not in the main hotel but in a house with rooms on the main road). There were 3 spaces which were full so I had to park on the main road and my wing mirror was clearly hit as it was inwards in the morning.

Helpful staff and comfortable bed. Not a bad distance from Norwich City if you fancy a walk in. Breakfast was OK but could be better. We had a wedding on the day we stayed that we were not informed of, however, music was off by 12.

Parking is easy Food is very good and friendly helpful staff

It's a very expensive room, which was dirty and uncomfortable. Unfortunately there was also music running late into the night. I would only advise staying here if you are part of a wedding/party happening on the premises.

Staff were extremely helpful and the whole place had a very relaxing atmosphere even though it was very busy.

Enjoyed my stay Clean comfortable beautiful and warm treating

Nice hotel butbwas under renovation when we stayed there

Great second stay at Oaklands. Had a few wifi issues which caused some disruption for me as i was there for business, but apart from that the experience was everything i needed it to be. Looking forward to the third stay next month.

Bit disappointed. Good location, rooms ok but chose time to stay when they had a wedding party and a football club do. This mean't that I had a very noisy night. Food basic and lacks finesse. Guinness at bar was awesome though. Staff were too busy to care about a single traveller under the circumstances.

Booked a suite for a two night stay to visit family. On arrival we were informed that there were 2 weddings and a football party over the coming weekend. The patio of the ground floor room was right next to the outdoor wedding marquee. Couldn't sit outside due to noise and people everywhere. Our room had broken lamp, broken dangerous chair, usb box that doesn't work. And a terribly stained sofa that we didn't want to sit on it Then at nighttime it was "party central" as all the wedding guests were laughing and shouting, as wedding guests do and in and out of rooms.

This is a charming independent hotel in a convenient location for Norwich centre. As with all hotels of its ilk it does not have the funding provided by the conglomerates but the plus side is its individuality and character. The staff were really good

Rooms tired but clean, service in restaurant very slow ….more staff and an update would help massively

Tired rooms, and restaurant service very slow Very clean and reception staff and chambermaids were excellent

Excellent staff very professional

Very friendly staff they could not do enough to make our stay very pleasant.