Overall Ratings & Reviews Grand Hotel del Mare Resort & Spa

Views were amazing

Overpriced food and drinks

I would leave a 5 star,even they don’t have a beach and it’s impossible to swim because of rocks and access to the beach is very difficult,but they don’t advertise it! The hotel itself knew better days,definitely not 5 stars.But I would swallow all those things if I didn’t have an interaction with Arshad front desk receptionist.He was acting nasty arrogant even belligerent when I approached before leaving to clarify hidden the charges.It was a scary and very disappointing experience for us regular Italian visitors.Italians are famous for welcoming,but that was not the case with Arshad.He was pretending that he is is the boss.Front desk called after with apologies but unfortunately aftertaste is left.I would not recommend this place for stay.

The staff was terrific and offered a great deal. The only incident was when the staff that did the laundry charged over 70euros more as they checked a box on my laundry sheet stating I wanted expedited service. And the laundry came back wet. They quickly resolved the issue by taking away the upcharge and taking our clothes back and drying them completely.

Worst hotel ever. Feels like it is stuck in the 80’s - Everything is old. No hot water in the shower. They told us to take a shower in the spa. AC didn’t work and it was very hot in The night. Breakfast was not tasty. At least we got a discount in the end. Still - not worth it.

YOU CANT USE THE SPA unless you are staying on the top suites. Spa access is reserved for VIP suites only, SPA has only space for 8 people per day meaning most likely it will be taken by the VIPS. If there is space, then you must know that SPA is NOT included, it costs 20 euros per person. Service is like highway hotels, not 5-star service.

In total very good experience

We had an amazing time at the hotel with our family. It’s a beautiful hotel, in a beautiful location

The resort is very nice: plush, comfortable and excellent service throughout the location. Personally we didn’t like the pool set up and we found the food and drink expensive. The beach club is a climb down but very nice. Very nice room with sea view with a really comfortable bed.

Lleguemos y nos dimos cuenta que no era un hotel de 5 estrellas. Era complicado comunicar con el staff en Inglés, recepción tardó mucho, no era posible ayudarnos conseguir pruebas de PCR. El cuarto era fatal, piso levantado, regadera sucia, sabanas horribles, almohadas peor. La cena fue lo peor- los postres miserables. No hubo nadie de salvavidas para cuidar los niños en la alberca - algo que nos habían comentado en recepción que si existía. El desayuno un caos - nada de organización Todo fue un gran pérdida de tiempo y dinero

Only issue was when we dropped off our clothing for laundry service they seemed to have forgotten about it. They said tomorrow afternoon and I said that only works if we book another night. They promptly got them done although still somewhat damp when we got them. Other than that small glitch they did an awesome job.

Overall excellent the only drawback was getting the laundry done. We left them the bag at 8:30 when they were cleaning the room and they seemed to have forgotten about it. When I called the desk they were great about getting it back to us only still wet. Not much of a problem but worth noting.

Excellent

All good nothing to complain about.Staff, food and facilities top class. We have been there 4 time now and never a problem.

Friendly staff, especially the cat park attendant. Cleanliness. Views over the sea. Garden area very nice

The hotel itself was fantastic. Comfortable, in a great location and with good facilities. What let it down was the attitude of the hospitality staff. With one or two exceptions the serving staff seemed to have little interest in their work and no interest in the guests, and virtually ignored you as they passed (never a “bon journo”) and virtually grunted when we asked for more coffee or wanted to order food at the pool bar. We felt that we were living in a separate universe from the staff and ceased trying to engage them in conversation except for what was totally necessary for our needs. The exceptions were the porters and reception staff and the bar man in the lounge, who were very pleasant. We also felt that for a five star hotel the food, considering the prices charged, was below standard for a five star hotel. The range on offer was limited and the quality and presentation sub standard. I could not finish one dish I was served as the veal was too tough to eat. It was taken away, but no apology was offered.

We enjoyed our stay here. The view is beautiful- our room overlooked the pool and the ocean. The hotel Is very nice, we could park right in front of the hotel and the setting was amazing. The service was very helpful. The breakfast was very good - includes omelettes with choice of ingredients and lots of pastries and fruit and meats and cheeses to choose from.

Let's get the negatives out of the way first! What they DON'T tell you is that the hotel is built over the train line which runs between France and Italy. Trains run all the time at intervals varying from minutes to hoiurs apart. This is manifested as a noticebale rumble; the level of which, depends on which floor your room is lpocated. The lower you are, the more of a loud rumble. You might get used to this or not depending on how light/heavy a sleeper you are. It can be quite irritating. Wifi is Next, if you're not a fan of dogs or cats, then this might not be a hotel for you. Dog owners are positively encoraged to bring their pooches with them and there appear to be a pair of cats roaming the property. These might be rodent catchers - not sure. Onto the good stuff: The car park up a slope from the road is attended. Courteous reception staff. The rooms are of high comfort with huge beds. Linen changed daily. Well appointed bathrooms but with limited space for your owns stuff. Frdge with 28 million bottles of every type of beverage at eye- watering prices. Most rooms have balconies opening to the sea, the sun and Ospedaletti to the east in the dstance. Great sunrises! Spa. Beach club in the summer. Circular outdoor heated pool available all year round. Buffet breakfasts and comprehensive room service. A wide type of clientele; many spending new year here from across the border in France. Will definitely come back, but will be sure to get a high floor room next time!

The staff was great and the jr suite was lovely. Would go back.

Old world charm, classic beautiful & elegant. Impeccable staff & stunningly atmosphere. This hotel is fabulous. I would stay there again in a minute.